Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Gomez

Kissimmee

Summary

Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.

Overview

7
7
years of professional experience

Work History

Library Associate

Osceola Library System
04.2022 - Current
  • Assisted patrons with locating resources and utilizing library systems.
  • Processed new acquisitions, ensuring accurate cataloging and organization.
  • Managed circulation desk operations, including check-outs and returns.
  • Collaborated with team to develop engaging programs for community outreach.

Receptionist

Bolas Arthritis and Rheumatology Clinic
05.2020 - 04.2022
  • Greeted visitors and directed them to appropriate personnel, enhancing customer service experience.
  • Managed multi-line phone system, efficiently routing calls to relevant departments.
  • Scheduled appointments and maintained calendars for staff, ensuring optimal time management.
  • Assisted in maintaining office organization by managing incoming and outgoing mail and packages.

Intake Specialist

Morgan and Morgan
09.2018 - 04.2020
  • Assisted in collecting and documenting client information to ensure accurate intake process
  • Supported coordination of appointments between clients and service providers
  • Conducted preliminary assessments to identify client needs and eligibility for services
  • Managed electronic records system to maintain confidentiality and streamline data retrieval

Education

Associate of Arts - Fine Arts

Valencia College
Kissimmee, FL

Bachelor of Arts - Fine Arts

Valencia College
Kissimmee, FL

Skills

  • Bilingual: English, Spanish, Portugese
  • Type 60 WPM
  • Microsoft Excel, Microsoft word, Microsoft Powerpoint
  • Customer service, problem solving , Multitasking
  • Data entry, Critical thinking skills, Client intake
  • Office administration, Clerical support

Timeline

Library Associate

Osceola Library System
04.2022 - Current

Receptionist

Bolas Arthritis and Rheumatology Clinic
05.2020 - 04.2022

Intake Specialist

Morgan and Morgan
09.2018 - 04.2020

Associate of Arts - Fine Arts

Valencia College

Bachelor of Arts - Fine Arts

Valencia College

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