Jenesa Neumann
Kansas City,MO
Overview
25
25
years of professional experience
Summary
Dynamic bartender with a proven track record at Leagues at KCI, excelling in customer service and creative mixology. Known for enhancing guest experiences through engaging interactions and expertly crafted cocktails. Strong multitasker, adept at managing high-volume service while maintaining cleanliness and compliance with health standards. Committed to fostering a welcoming atmosphere and building loyal clientele.
Work History
Bartender
Leagues at KCI
KCI
02.2023 - 11.2025
- Mixed and served beverages in accordance with standard recipes.
- Maintained cleanliness and organization of bar area.
- Assisted customers with menu selections and drink recommendations.
- Handled cash transactions and processed payments accurately.
- Collaborated with kitchen staff to ensure timely service delivery.
- Managed inventory levels by tracking stock and placing orders as needed.
- Trained new staff on bartending techniques and customer service standards.
- Implemented efficient workflow processes to enhance service speed and quality.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Prepared garnishes by evenly slicing and pitting fruits.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Assisted with inventorying beverage stock and bar supplies.
- Upheld strict regulations for safe alcohol service and food safety.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
Education
Associate of Arts - Basic
Maple Woods
Kansas City, MO05.2001
Skills
Strong multitasking
Customer service
Highly reliable
Team player attitude
Clear and effective communication
Patience and tolerance
Outgoing personality
Engaging personality
Cleanliness and hygiene
Customer service expertise
Responsible alcohol service
Complex Problem-solving
Payment processing
Handling difficult customers
Cash register operation
Menu memorization
Memory retention
Hospitality service expertise
Service-oriented mindset
Professional appearance
Suggestive selling
Alcohol awareness
Food service
Team training and development
New hire training
Beverage preparation
Drink preparation techniques
Inventory
Sales expertise
Salesmanship
Classic cocktails
Performance improvement
Food running
Health codes compliance
Changing beer kegs
Basic accounting
Creative mixology
Ordering bar supplies
Aloha POS
Order management
Food preparation
Ordering procedures
Garnishing drinks
Preparing garnishes
Fluency in language
ABC standards
Conversant in language
Organizational growth
Recipe and menu memorization
Anticipating guest needs
Hospitality and accommodation
Point of sale systems
Identification verification
Safe service compliance
Craft cocktail preparation
Cash and credit transactions
Excellent judgment
Courteous
Liquor restocking
Menu design
Able to stand number hours
Extensive wine portfolio
Outstanding customer service
Proficient in mixology
Beer and wine recommendations
Safe serving practices
Safe food handling procedures
Maintaining a clean bar
Bar equipment use
Marketing and sales experience
Bar service preparation
Mixology
Wine and liquor expertise
Bar restocking
Fast learner
Honest and dependable
Teamwork and professionalism
Hospitality and guest service
Collaboration and teamwork
Calm and composed
Relationship building
Food and beverage service
Responsible serving
Engaging customers
Good conversationalist
Drink preparation
Issue resolution
Professional service standards
Bussing and serving
Timeline
Bartender
Leagues at KCI
02.2023 - 11.2025
Associate of Arts - Basic
Maple Woods