Jenese Jackson
Charlotte,NC
Summary
Dedicated Leasing manager with 3+ years of proven success in improving operations and solving problems. Adept in driving occupancy rates to 96% or higher at residential communities, showcasing exceptional customer relationship management and proficiency in marketing. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
3
3
years of professional experience
Work History
Leasing Manager - Assistant Property Manager
FCA Management
05.2024 - Current
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Maintained 96% or above current occupancy and 93% or above 30-day/60-day occupancy trend
- Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
- Conducted detailed market analysis to inform strategic pricing, enhancing competitiveness and occupancy rates.
- Managed lease agreements from inception to termination, ensuring legal compliance and minimizing potential disputes between parties.
- Implemented innovative advertising campaigns to showcase available properties, attracting prospective tenants more efficiently than competitors'' methods.
- Increased tenant satisfaction by addressing concerns promptly and effectively resolving issues.
- Managed daily and weekly marketing and leasing plans.
- Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
- Gained cross-training in assistant property management, covering 20% of APM duties effectively.
Leasing Consultant - Leasing Manager
RKW Residential
05.2022 - 05.2024
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Responded to requests and scheduled appointments for property showings.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
Sales and Leasing Consultant
MAA Communities
04.2021 - 05.2022
- Played a key role in driving overall sales team success by contributing ideas for process improvements, sharing market insights, and participating in strategic planning discussions.
- Ensured strict compliance with federal, state, and local regulations related to fair housing policies and ethical leasing practices.
- Supported efficient lease administration by preparing documentation accurately and promptly, ensuring timely execution of agreements.
- Maximized occupancy rates by proactively identifying opportunities for lease renewals and upselling potential tenants on additional amenities or property upgrades.
- Maintained a 96% or above current occupancy, Month End occupancy and 93% or above 30-day and/or 60-day occupancy trend to meet property goals.
- Secured an average of 6-12 rental agreements monthly through follow-ups, tours, and marketing
- Achieved consistent revenue growth with effective negotiation skills that secured profitable deals for both clients and the company.
Education
Associate of Science - Business Communications
Midlands Technical College
West Columbia, SC06.2018
High School Diploma -
W.J. Keenan High School
Columbia, SC05.2012
Skills
- Property Management Software: LRO, SafeRent Solutions, Merlin, Lease Hawk, Yardi Voyager, OneSite, Funnel, Rent Cafe, Funnel, KNOCK
- OneSite - RealPage
- Knowledge Areas: Fair Housing Regulations, Marketing, Financial Analysis and Budgeting
- Interpersonal Skills: Team Leadership, Customer Relationship Management, Communication Skills, Active Listening,
Timeline
Leasing Manager - Assistant Property Manager
FCA Management
05.2024 - Current
Leasing Consultant - Leasing Manager
RKW Residential
05.2022 - 05.2024
Sales and Leasing Consultant
MAA Communities
04.2021 - 05.2022
Associate of Science - Business Communications
Midlands Technical College
High School Diploma -
W.J. Keenan High School
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