Jenese Pendergrass
Blackstock,SC
Summary
Motivated professional with experience in truck driving and the production and food industries. Personable and professional under pressure. Top performer with a consistent track record of meeting and exceeding goals. Authorized to work in the US for any employer
Overview
10
10
years of professional experience
1
1
Certification
Work History
Street Truck Driver
Town of fort mill
Fort Mill, SC
10.2023 - 02.2024
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Operate commercial vehicle
- Use of two types of vehicles
- Inspected truck before and after trips, ensuring all safety regulations were followed.
- Performed daily pre-trip inspections on vehicles to ensure safe operation on the roadways.
- Complied with DOT requirements for background checks prior to operating a CMV.
- Responded promptly to emergency situations including inclement weather conditions or traffic delays while remaining calm under pressure.
- Participated in training sessions related to defensive driving techniques, new technologies used in trucks and trailers, accident prevention methods.
- Operation of boom truck and leaf truck
Guest Service Representative
Target
Rock Hill, SC
06.2023 - 08.2023
- Welcomed large volume of guests and improved overall customer service.
- Resolved guest complaints in a professional manner.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Handled customer complaints professionally and efficiently.
- Performed daily cashiering duties including balancing accounts at end of shift.
- Greeted walk-in and phone guests, determining interests and needs.
- Promoted loyalty programs to encourage repeat business.
- Managed customer complaints and rectified issues to complete satisfaction.
Transfer Driver
Ross Distribution Center
Rock Hill, SC
08.2022 - 04.2023
- Used pallet jack and forklift to load and unload products at distribution centers and route locations.
- Loaded pallets onto trailers for shipment.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Performed daily maintenance checks on forklifts to ensure optimal performance.
- Transported materials between storage areas, loading docks and delivery vehicles as needed.
- Followed standard work instructions accurately when picking, sorting, staging and scanning products.
- Used handheld scanners for warehouse management system compliance.
- Received incoming shipments; verifying quantity, condition, labeling accuracy and conformance to purchase order specifications.
- Unloaded incoming items from trucks and rail cars and transported materials to staging area.
- Inspected lifts before use to prevent damage to goods.
- Utilized RF scanner technology while moving stock within facility in order to maintain accurate inventory levels.
- Operated power material handling equipment to accurately select and palletize loads.
- Reported any damages or malfunctions of equipment immediately to supervisor and manager.
- Operated powered industrial trucks in accordance with OSHA regulations.
- Picked up warehouse debris and deposited waste into appropriate piles and stacked baled trash.
- Tied and secured loads to prevent shifting or damage to items.
- Collaborated with team members on various tasks related to storage and transport operations.
- Loaded, unloaded, transported and stacked materials through careful operation of various warehouse equipment.
CSR - Customer Service Representative
Advanced Call Center Technologies, LLC
Berwyn, PA
10.2021 - 01.2022
- A Call Center Representative, or Call Center Agent, takes calls from customers answering questions or addressing any concerns they may have
- Their duties include handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems.
Inbound and Outbound Call Rep
LESTER INC
South Carolina
01.2021 - 05.2021
- Virtual Call Center Advisors are responsible for handling various types of outbound and inbound phone campaigns for different type of clients in accordance with their requirements
- Calls are to be handled in a manner consistent with the call handling procedures
- Advisors will help meet client's project calls such as renewal or acquisition of new subscribers for magazines and newsletters; enrolling attendees for webinars or conferences; raising funds by calling alumni of colleges or schools.
Lift Driver
Ross Distribution
Rock Hill, SC
12.2019 - 01.2021
- Organize and load products on delivery trucks using forklift
- Arrange crates in designated warehouse locations or according to lane assignments
- Handle various equipment to move/ transfer/ relocate items: Forklift, stand-up lift, pallet jacks, orderpickers, walkie-riders and tip carts
- Regularly monitor and audit safety work environment conditions for OSHA-compliance
- Perform regular upkeep and maintenance procedures including minor troubleshooting and repairs on designated equipment.
Unit ID
Ross Dist
Rock Hill, SC
03.2019 - 12.2019
Receptionist
Ross Distribution
Rock Hill, SC
09.2018 - 03.2019
- Oversaw integrity and accuracy of products leaving warehouse during active shifts
- Inspected and researched inventory discrepancies
- Fixed pallets
- Documented and reported all damaged products using appropriate paperwork and procedures.
Assembly Line Worker
Britax Child Safety, Inc
Fort Mill, SC
09.2015 - 08.2018
- Put together component parts of infant car seats
- Complete basic jobs such as boxing, labeling and moving items
- Utilize established assembly instructions to complete jobs in an efficient and accurate manner
- Assist quality assurance by visually inspecting items and removing defect parts
- Work in a team-based environment to maintain line productivity.
Crew Member/Cashier
KFC
Richburg, SC
04.2014 - 12.2016
- Assisted customers with food selection, inquiries and order customization requests
- Processed cash and credit payments rapidly and accurately
- Trained new cashiers on procedures, customer service and sales techniques
- Kept work areas clean, neat and organized for maximum productivity
- Engaged with customers in a sincere and friendly manner.
Education
High School Diploma -
Lewisville High School
05-2015
Skills
- Extremely quick learner
- POS systems expert
- Customer-oriented
- Proficient in cash management
- Shipment processing
- Quality inspections
- Exceptional organizational skills
- Production procedures
- Warehouse
- Forklift
- Inventory Control
- Forklift Operator
- Microsoft Word
- Call center (Less than 1 year)
- Computer skills
- Typing (Less than 1 year)
- Customer support (Less than 1 year)
- Social listening (4 years)
- Route Management
- Equipment Operation
- Customer-Oriented
- Accurate record keeping
- Vehicle Maintenance
- Shipping and packaging
Certification
Forklift Certified, 02/01/19, 01/01/21, Operate stand up fork lift
Operate sit down fork lift
Timeline
Street Truck Driver
Town of fort mill
10.2023 - 02.2024
Guest Service Representative
Target
06.2023 - 08.2023
Transfer Driver
Ross Distribution Center
08.2022 - 04.2023
CSR - Customer Service Representative
Advanced Call Center Technologies, LLC
10.2021 - 01.2022
Inbound and Outbound Call Rep
LESTER INC
01.2021 - 05.2021
Lift Driver
Ross Distribution
12.2019 - 01.2021
Unit ID
Ross Dist
03.2019 - 12.2019
Receptionist
Ross Distribution
09.2018 - 03.2019
Assembly Line Worker
Britax Child Safety, Inc
09.2015 - 08.2018
Crew Member/Cashier
KFC
04.2014 - 12.2016
High School Diploma -
Lewisville High School