JenesI Ramirez
Newark,NJ
Summary
Professional representative with robust experience and a strong commitment to delivering exceptional results. Effective at collaborating within teams and adapting to changing needs to ensure reliability and success. Skilled in communication, problem-solving, and customer relations, with focus on achieving impactful outcomes. Valued for proactive approach, integrity, and ability to build lasting professional relationships.
Overview
5
5
years of professional experience
Work History
Scale House Operator
TILCON NEW YORK INC
09.2022 - 05.2023
- Demonstrated excellent communication skills when coordinating with transportation companies regarding scheduling and load information updates.
- Operated weigh scales and issued tickets when necessary.
- Checked loads to identify contents and unauthorized or highly regulated materials.
- Guided operators to correct railcar location.
- Reduced downtime during peak periods by effectively managing queue lines for incoming trucks awaiting weigh-in services.
- Maintained accurate documentation and processed payments efficiently to keep waiting at minimum.
- Dispatched orders to drivers for efficiency.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulations.
BDC Service Representative
McCarthy Honda
04.2022 - 08.2022
- Managed multiple communication channels, including phone calls, emails, and online chat platforms, ensuring prompt responses to customer inquiries.
- Enhanced customer satisfaction by efficiently addressing and resolving service inquiries.
- Reduced no-show rates by diligently confirming appointments via phone or email reminders.
- Developed strategies for outbound call campaigns, resulting in increased bookings for service appointments.
Retail Sales Associate/Manager
Journeys Kidz
10.2018 - 04.2022
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained clean and organized store environment, enhancing overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Managed and motivated employees to be productive and engaged in work.
- Established team priorities, maintained schedules and monitored performance.
Education
High School Diploma -
William Chrisman
Independence, MO05-2019
Skills
- Ticket issuance
- Accurate weighing
- Safety procedures
- Microsoft office
- Data entry proficiency
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Reliability
- Critical thinking
- Organizational skills
Timeline
Scale House Operator
TILCON NEW YORK INC
09.2022 - 05.2023
BDC Service Representative
McCarthy Honda
04.2022 - 08.2022
Retail Sales Associate/Manager
Journeys Kidz
10.2018 - 04.2022
High School Diploma -
William Chrisman
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