Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jacqueline Torres Sanchez

Woonsocket,RI

Summary

Skilled Customer Service Professional with outstanding abilities in coaching, documentation and active listening. Great decision-maker and valued employee. Proven history of reliability, resourcefulness and effective leadership.

Overview

28
28
years of professional experience

Work History

Customer Service Lead

Rene BBQ
08.2021 - Current
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Stepped up to assist the customer service manager with complaints and issues during times of department staffing.

Account Manager

HCSG
12.2017 - 07.2021
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Educated clients on new products or services to increase customer engagement with the brand.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Facilitated client satisfaction and renewed customer relations to drive growth.

Nurse Assistant

San Antoine
08.2014 - 11.2017
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Utilized nursing knowledge to identify patient needs and offer appropriate remedies.

General Manager

Sammy's Tacos
02.1996 - 12.2013
  • We have developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets, and controlled expenses to provide financial stability and long-term organizational growth.
  • We maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Education

Certification - Nurse Assistant

St. Antoine Residence
Rhode Island
05.2017

Skills

  • Senior Leadership Support
  • Incoming Call Management
  • Quality Assurance
  • Coaching and Mentoring
  • Customer Service Excellence
  • Active Listening
  • Cash Handling
  • Employee Relationships

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Lead

Rene BBQ
08.2021 - Current

Account Manager

HCSG
12.2017 - 07.2021

Nurse Assistant

San Antoine
08.2014 - 11.2017

General Manager

Sammy's Tacos
02.1996 - 12.2013

Certification - Nurse Assistant

St. Antoine Residence

Similar Profiles

CREATE PROFILE
Jacqueline Torres Sanchez