Jenesis Hill
Bloomington,IL
Summary
Client care professional with proven expertise in fostering client relationships and ensuring satisfaction. Strong focus on team collaboration and adaptability to meet changing needs. Skilled in effective communication, problem-solving, and managing client inquiries. Reliable, results-driven, and committed to delivering high-quality service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Client Care Representative
Country Financial
01.2021 - 03.2022
- Handled client inquiries and billing issues with a focus on one-call resolution
- Processed policy updates, premium adjustments, and documented interactions for collaborative service delivery
Claims Associate
State Farm Claims
01.2020 - 01.2021
- Investigated and processed claims, ensuring policy coverage and effective resolution
- Conducted interviews to gather facts, provided claim updates, and supported team leaders in complex cases
Direct Support Professional/CNA
Marcfirst
01.2018 - 01.2021
- Monitored vital signs, facilitated daily tasks, and promoted community integration for individuals with developmental disabilities
- Provided companionship and ensured patient well-being through personal care, recreation, and medical assistance
- Guided clients in developing life skills to enhance their independence and quality of life
Bank Customer Service Representative
State Farm Bank
11.2018 - 01.2020
- Provided customer support for account inquiries, balance checks, and product information
- Engaged with clients and employees through various channels, ensuring a positive banking experience
Caregiver/CNA
Synergy
01.2018 - 10.2018
- Assisted with daily tasks, including bed-making, hygiene, and patient mobility
- Documented patient behavior, reported health changes, and provided emotional support
- Supported patients with meals, medication reminders, and activities to enrich social engagement
Education
Certificate - Administrative Office Professional
Heartland Community College
Normal, IL05-2024
Certificate - Certified Nursing Assistant
Heartland Community College
Normal, IL01-2018
High School Diploma -
Bloomington High School
Bloomington, IL05-2011
Skills
Certification
- Microsoft Office Specialist (MOS) - Microsoft.
Timeline
Client Care Representative
Country Financial
01.2021 - 03.2022
Claims Associate
State Farm Claims
01.2020 - 01.2021
Bank Customer Service Representative
State Farm Bank
11.2018 - 01.2020
Direct Support Professional/CNA
Marcfirst
01.2018 - 01.2021
Caregiver/CNA
Synergy
01.2018 - 10.2018
- Microsoft Office Specialist (MOS) - Microsoft.
Certificate - Administrative Office Professional
Heartland Community College
Certificate - Certified Nursing Assistant
Heartland Community College
High School Diploma -
Bloomington High School
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