Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jenesis Hill

Bloomington,IL

Summary

Client care professional with proven expertise in fostering client relationships and ensuring satisfaction. Strong focus on team collaboration and adaptability to meet changing needs. Skilled in effective communication, problem-solving, and managing client inquiries. Reliable, results-driven, and committed to delivering high-quality service.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Client Care Representative

Country Financial
01.2021 - 03.2022
  • Handled client inquiries and billing issues with a focus on one-call resolution
  • Processed policy updates, premium adjustments, and documented interactions for collaborative service delivery

Claims Associate

State Farm Claims
01.2020 - 01.2021
  • Investigated and processed claims, ensuring policy coverage and effective resolution
  • Conducted interviews to gather facts, provided claim updates, and supported team leaders in complex cases

Direct Support Professional/CNA

Marcfirst
01.2018 - 01.2021
  • Monitored vital signs, facilitated daily tasks, and promoted community integration for individuals with developmental disabilities
  • Provided companionship and ensured patient well-being through personal care, recreation, and medical assistance
  • Guided clients in developing life skills to enhance their independence and quality of life

Bank Customer Service Representative

State Farm Bank
11.2018 - 01.2020
  • Provided customer support for account inquiries, balance checks, and product information
  • Engaged with clients and employees through various channels, ensuring a positive banking experience

Caregiver/CNA

Synergy
01.2018 - 10.2018
  • Assisted with daily tasks, including bed-making, hygiene, and patient mobility
  • Documented patient behavior, reported health changes, and provided emotional support
  • Supported patients with meals, medication reminders, and activities to enrich social engagement

Education

Certificate - Administrative Office Professional

Heartland Community College
Normal, IL
05-2024

Certificate - Certified Nursing Assistant

Heartland Community College
Normal, IL
01-2018

High School Diploma -

Bloomington High School
Bloomington, IL
05-2011

Skills

Certification

  • Microsoft Office Specialist (MOS) - Microsoft.

Timeline

Client Care Representative

Country Financial
01.2021 - 03.2022

Claims Associate

State Farm Claims
01.2020 - 01.2021

Bank Customer Service Representative

State Farm Bank
11.2018 - 01.2020

Direct Support Professional/CNA

Marcfirst
01.2018 - 01.2021

Caregiver/CNA

Synergy
01.2018 - 10.2018
  • Microsoft Office Specialist (MOS) - Microsoft.

Certificate - Administrative Office Professional

Heartland Community College

Certificate - Certified Nursing Assistant

Heartland Community College

High School Diploma -

Bloomington High School
Jenesis Hill