Jenesis Paul
Orlando,FL
Summary
Knowledgeable and dedicated customer service professional with experience in food service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Call Center Representative
Conduent Call Center
01.2023 - 08.2024
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Food Service Manager
Chipotle
09.2020 - 11.2022
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
Education
Associate of Arts - Health Science
Valencia College
Orlando, FL05.2026
Skills
- Team Player
- Cash Handling
- Strong Communication Skills
- Problem-Solving
- Safe Food Handling
Timeline
Call Center Representative
Conduent Call Center
01.2023 - 08.2024
Food Service Manager
Chipotle
09.2020 - 11.2022
Associate of Arts - Health Science
Valencia College