Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jenesis Ponce

Glendale

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills honed at Longhorn Steakhouse. Proven ability to enhance guest engagement and satisfaction through effective communication and upselling techniques. Adept at cash handling and maintaining cleanliness standards, contributing to a positive dining experience and operational efficiency.

Overview

2
2
years of professional experience

Work History

Server

Longhorn Steakhouse
02.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.

Daycare Assistant

New Beggings Family Childcare
03.2024 - 03.2025
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
  • Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
  • Provided lunchtime assistance to monitor children, assist with eating and serve food.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Used patience, skill and various behavior modification techniques to maintain order and safety.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Provided support during naptime routines, ensuring a peaceful environment for restful sleep.
  • Monitored daily sign-in/sign-out logs for accurate attendance tracking, helping to maintain a secure and orderly facility.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Prepared nutritious meals and snacks in accordance with food safety guidelines, promoting healthy eating habits among daycare attendees.
  • Restocked supplies and personal hygiene products for use by students.
  • Kept children between ages of 1 and 5 safe and secure with vigilant oversight.
  • Coordinated engaging arts-and-crafts projects for students to express their creativity while developing fine motor skills.
  • Created engaging sensory-based activities that stimulated cognitive development in young learners.
  • Organized materials for hands-on learning experiences that encouraged creativity and exploration in various subject areas.
  • Facilitated group play activities that promoted social interaction, teamwork, and problem-solving skills among children.
  • Contributed to positive parent-teacher relationships through effective communication and regular updates on children''s progress.
  • Collaborated with lead teacher to develop daily schedules, lesson plans, and curriculum for diverse age groups.

Cashier

Chipotle Mexican Grill
07.2023 - 03.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Education

CNA

Bryan University
Tempe, AZ
03.2025

Highschool Diploma -

Raymond S. Kellis Highschool
Glendale, AZ
05.2023

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Customer service
  • Cleanliness standards
  • Menu memorization
  • Performance improvement

Languages

Spanish
Native or Bilingual

Timeline

Daycare Assistant

New Beggings Family Childcare
03.2024 - 03.2025

Server

Longhorn Steakhouse
02.2024 - Current

Cashier

Chipotle Mexican Grill
07.2023 - 03.2024

CNA

Bryan University

Highschool Diploma -

Raymond S. Kellis Highschool

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Jenesis Ponce