Jeness Dean Wobbe
Summary
A strong work ethic. A great willingness to learn, grow and change with positions. Great customer service skills, Organizing skills, and grasping new concepts and ideas quickly.
Overview
26
26
years of professional experience
Work History
Home and Garden Clerk
Fred Meyer
04.2022 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Resolved escalated customer disputes with special actions such as discounts.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Maintained plant health and attractiveness with proper sunlight, water, and nutrition.
- Restocked shelves with new plants each day and rotated stock for optimal appearance.
- Adhered to company safety guidelines to minimize warehouse accidents.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Assisted customers with self-checkout machine operations. Monitoring up to 6-12 machines at one time.
- resolving customer issues with in seconds to maintain service lines.
Online Reseller
Poshmark
10.2018 - Current
- Maintained high feedback ratings from customers by responding quickly to questions and problems.
- Maintained updated brand and product knowledge to deliver optimum customer shopping experience.
- Listened to customer interests and needs and matched with suitable related products.
- Photographed and wrote product descriptions and sales copy for items.
- Built and maintained knowledge of products, current sales pricing and manufacturer events and promotions.
- Established credibility and created confidence quickly and easily with online sales prospects.
- Finding Pre-Loved or New Products to sell at a profit of 50% or more
Domestic Engineer
My Children
04.2006 - Current
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work and setting priorities and goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to all of the children I watched.
- Organized supplies for use based on expected human needs.
- Cleaning everything to maintain a clean and safe environment.
- Handled maintenance concerns or repairs independently.
- Keeping a clear line of communication with Children and families.
Accounting Assistant
Houston's Inc
01.2004 - 04.2006
- Reconciled company credit cards, expense accounts and other expenses and financial records.
- Coded invoices and other records to maintain organized and accurate records.
- Sorted documents, matching supporting invoices to procurement documents and verifying invoices for payment.
- Assisted internal accounting team in checking financial statements for accuracy to produce reliable reports.
- Received payments from customers via cash, check and credit cards to pay company invoices.
- Data Entry for warehouse inventory.
- Stocking products in warehouse.
Collections Representative
Meier & Frank
03.1999 - 03.2004
- Advised debtors on payment options and set up payment plans.
- Reasoned with customers and attempted to negotiate full balance payments.
- Handled irate customers smoothly to achieve performance targets.
- Used effective questioning techniques to clarify why debtors were delinquent.
- Managed approximately 50+ inbound and outbound calls daily.
Education
High School Diploma -
Sherwood High School
Sherwood, OR06.1993
Skills
- Customer Service and Support
- Multitasking and Prioritizing
- Service-Oriented
- Verbal and Written Communication
- Professional and Courteous
- Team Support and Collaboration
- Time Management
- Work Planning and Product Organization
- Customer Inquiry and Response
- Linen Cleaning and Storage
- Residential Cleaning
- Kitchen Cleaning and Dishwashing
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Problem-Solving Abilities
- Call Center Operations
- Inbound and Outbound Calling
- Shipping and Receiving Understanding
- Online Platforms
- Organizational Skills
- Good Work Ethic
- Retail Arbitrage
- Shipment Coordination
- Cash management
Education and Training
other
Timeline
Home and Garden Clerk
Fred Meyer
04.2022 - Current
Online Reseller
Poshmark
10.2018 - Current
Domestic Engineer
My Children
04.2006 - Current
Accounting Assistant
Houston's Inc
01.2004 - 04.2006
Collections Representative
Meier & Frank
03.1999 - 03.2004
High School Diploma -
Sherwood High School
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