Jenessa Farnsworth
Summary
Versatile professional with a background in graphic design, administrative assistance, and customer service. Brings a can-do, reliable attitude and a courteous approach to every task. Committed to delivering top-tier service and making customers feel important and valued. Experienced in various computer and office systems, with a knack for quickly and comprehensively learning new systems.
Overview
18
18
years of professional experience
Work History
Patient Access Specialist
Springfield Clinic
11.2023 - Current
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Served as customer service representative for patients to ensure they felt welcome and comfortable during their medical office visit.
- Performed customer service over the phone including scheduling and cancelling appointments as well as answering patient questions and connecting them with nurses.
Recruitment Specialist
Express Employment Professionals
05.2021 - 11.2023
- Hired on as part of the Express Employment Professionals staff after multiple completed assignments as an administrative support associate.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Maintained a professional and friendly demeanor as a customer service access point for work applicants.
- Assisted with marketing and job posting activities using social media and job search websites.
- Performed graphic design and copy writing duties for marketing material and online job postings.
Administrative support associate
Express Employment Professionals
08.2019 - 05.2021
- Worked at multiple temporary, clerical/administrative support positions, including as a customer service representative, document scanner, and health information indexer.
- Duties included on-phone customer service, accurate data entry and verification, and following in-office timetables to ensure efficiency.
- Learned multiple unique programs as required by individual positions quickly and with little difficulty or error. Programs included platforms for sales, order tracking, health information management, and data entry.
- Hired on full-time by Express Employment Professionals in May of 2021
Loan Processor
Wells Fargo Home Mortgage
08.2020 - 10.2020
- Temporary assignment performing data entry of loan information into a custom database
- Met quality and timeliness standards while remaining up-to-date on changing guidelines
Full-service researcher
Corporation Service Company
10.2018 - 07.2019
- Performed research and data retrieval of tax liens, business loans, court judgments, and similar debt-related documents
- Responsible for meeting deadlines and maintaining strict quality standards
- Performed regular updates with supervisors and trainers to ensure quality and productivity standards
Page designer and copy editor
Jacksonville Journal-Courier
10.2017 - 10.2018
- Ensured timely publication of newspaper and publishing of stories to a news website
- Designed pages in order to clearly and effectively communicate information to readers
- Required to meet deadlines consistently while maintaining quality and creative design
Sales and marketing assistant
Bound to Stay Bound
04.2014 - 09.2017
- Lead on designing advertisements and pamphlets for use by sales representatives and customers
- Wrote copy for advertisements and flyers for use around the country by sales staff
- Took charge of migration of website content into new WordPress format
- Communicated with team and sales staff to ensure needs were met
News designer and copy editor
Idaho Press Tribune
08.2007 - 10.2013
- Took charge on graphic design for weekly partner paper, as well as weekly 'Health' section
- Read and edited text for style, consistency, and clarity
- Required to meet deadlines consistently while ensuring timeliness and relevance of news in paper
- Maintaining and updating newspaper website with daily stories as well as breaking news
Education
Bachelor of Arts - Communications/Journalism
Brigham Young University
Provo, UTSkills
- Exceptional communication
- Front desk operations
- Friendly and welcoming attitude
- Team collaboration
- Professional telephone demeanor
- Microsoft Office Suite
- Adobe Creative Suite
- Graphic design
- Typing proficiency
- Data entry proficiency
Timeline
Patient Access Specialist
Springfield Clinic
11.2023 - Current
Recruitment Specialist
Express Employment Professionals
05.2021 - 11.2023
Loan Processor
Wells Fargo Home Mortgage
08.2020 - 10.2020
Administrative support associate
Express Employment Professionals
08.2019 - 05.2021
Full-service researcher
Corporation Service Company
10.2018 - 07.2019
Page designer and copy editor
Jacksonville Journal-Courier
10.2017 - 10.2018
Sales and marketing assistant
Bound to Stay Bound
04.2014 - 09.2017
News designer and copy editor
Idaho Press Tribune
08.2007 - 10.2013
Bachelor of Arts - Communications/Journalism
Brigham Young University
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