Jenessa Gerber
Methuen,MA
Summary
Enthusiastic and reliable professional skilled at efficiently addressing and resolving issues promptly. Demonstrates exceptional focus and a positive attitude even in high-pressure and fast-paced environments.
Overview
4
4
years of professional experience
Work History
Associate And Training Ambassador
Amazon
02.2024 - 11.2024
- Trained new associates on warehouse operations, policies, and procedures.
- Ensured compliance with company safety regulations at all times while on the job.
- Built and maintained relationships with peers and upper management to drive team success.
- Supported management team to facilitate task completion and meet performance goals.
- Updated production information using warehouse management systems and scanner guns.
- Investigated and resolved issues to drive better service for customers and employees.
- Provided feedback to management on training programs and identified areas of improvement.
- Delivered presentations and workshops to trainees in a clear and concise manner.
Crew Member
Chick-fil-A
03.2023 - 11.2023
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Assisted management with inventory control and stock ordering.
- Completed opening tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Drove team success by quickly completing assigned tasks.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Upheld high standards of productivity and quality in operations.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Presented orders to guests within anticipated service times.
- Interacted pleasantly with guests to deliver quality customer service.
- Resolved customer complaints in a professional manner.
Kitchen Worker
Market Basket
06.2022 - 12.2022
- Given managerial roles such as, closing the kitchen, watching over employees, and and handling customer complaints.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Assembled food orders quickly and accurately.
- Ensured that all food products were stored properly according to health regulations.
- Assisted in training new kitchen staff members on proper techniques for prepping ingredients or operating kitchen equipment.
- Acquired new skills to support team and further accommodate customer needs.
- Maintained order and cleanliness of work areas to conform with health codes.
- Carried food supplies, equipment and utensils to and from storage and work areas.
Crew Member
Jersey Mike's Subs
04.2021 - 11.2021
- Upheld high standards of productivity and quality in operations.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Tailored orders to address customer allergies and gluten concerns.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Maintained safe food handling practices to prevent germ spread.
- Explained current promotional information and items to patrons.
- Presented orders to guests within anticipated service times.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Stocked shelves and cases with new or transferred items.
Education
GED -
Community Action: Adult Education
Haverhill, MA05-2023
Skills
- Fast Learner
- Adaptability
- Strong Communication
- Reliable
- Attention to Detail
- Computer Skills
- Decision-Making
- Order Fulfillment
- Time Management
- Policy Implementation
Timeline
Associate And Training Ambassador
Amazon
02.2024 - 11.2024
Crew Member
Chick-fil-A
03.2023 - 11.2023
Kitchen Worker
Market Basket
06.2022 - 12.2022
Crew Member
Jersey Mike's Subs
04.2021 - 11.2021
GED -
Community Action: Adult Education