Jenessa Johansen
Tracy,CA
Summary
Seasoned retail sales associate with strong background in customer service and sales. Skilled at meeting customer needs, optimizing product displays, and driving sales growth. Demonstrated ability to build positive relationships with customers, resulting in repeat business and increased loyalty. Past roles have resulted in significant improvements in store performance through proactive initiatives.
Overview
4
4
years of professional experience
Work History
General Merchandise Stocker
Grocery Outlet Bargain Market
Tracy, California
07.2024 - Current
- Unpacked items, checking breakables before stocking on shelves.
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Gain knowledge of supplements and products in order to help customers and give suggestions
Assistant Manager
Big 5 Sporting Goods
Everett, WA
02.2023 - 07.2023
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Delegated daily tasks to team members to optimize group productivity.
Seasonal Sales Associate
Bath and Body Works
Tracy, Ca
10.2022 - 01.2023
- Used POS system to scan customer purchases, calculate prices and process transactions.
- Embodied company mission and values through honesty, integrity and high-quality performance.
- Recommended products to match customer budget and preferences.
- Unloaded, unboxed and transported incoming merchandise.
- Processed merchandise returns and exchanges by store policy
Guest Service Specialist
Mister Car Wash
Tracy, Ca
01.2021 - 09.2022
- Engaged guests in conversation to share information about products, services and promotions.
- Connected with prospective, new and established customers to assess and determine individual needs.
- Provided solutions, recommendations and replacements with empathy and positive feedback.
- Issued refunds, merchandise exchanges and price adjustments in compliance with company policies.
Education
High School Diploma -
Merrill F. West High School
Tracy, CaSkills
- Sales and marketing
- Guest relations
- Payment processing
- Customer service
- Merchandise display
- Restock
- Teamwork
- Task prioritization
- Service upselling
- Product knowledge
- Brand representation
- Refund processing
Timeline
General Merchandise Stocker
Grocery Outlet Bargain Market
07.2024 - Current
Assistant Manager
Big 5 Sporting Goods
02.2023 - 07.2023
Seasonal Sales Associate
Bath and Body Works
10.2022 - 01.2023
Guest Service Specialist
Mister Car Wash
01.2021 - 09.2022
High School Diploma -
Merrill F. West High School