Jenessa Johansen
Tracy,CA
Summary
6+ years in customer service work. Skilled at meeting customer needs, optimizing product displays, and driving sales growth. Enthusiastic individual experienced in stocking shelves for variety of organizations. Offering engaging and pleasant personality combined with background building customer relationships.
Overview
6
6
years of professional experience
Work History
General Merchandise Stocker
Grocery Outlet Bargain Market
Tracy, California
07.2024 - 09.2026
- Executed shelf stocking procedures to maintain optimal product presentation and accessibility for shoppers.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Operated POS systems to assist customers with transactions.
Assistant Manager
Big 5 Sporting Goods
Everett, WA
02.2023 - 07.2023
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Delegated daily tasks to team members to optimize group productivity.
Seasonal Sales Associate
Bath and Body Works
Tracy, Ca
10.2022 - 01.2023
- Used POS system to scan customer purchases, calculate prices and process transactions.
- Recommended products to match customer budget and preferences.
- Unloaded, unboxed and transported incoming merchandise.
- Processed merchandise returns and exchanges by store policy
Guest Service Specialist
Mister Car Wash
Tracy, Ca
01.2021 - 09.2022
- Engaged guests in conversation to share information about products, services and promotions.
- Connected with prospective, new and established customers to assess and determine individual needs.
- Provided solutions, recommendations and replacements with empathy and positive feedback.
- Issued refunds, merchandise exchanges and price adjustments in compliance with company policies.
Education
High School Diploma -
Merrill F. West High School
Tracy, CaPersonal Trainer -
ISSA
Skills
- Sales and marketing
- Guest relations
- Payment processing
- Customer service
- Merchandise display
- Restock
- Teamwork
- Task prioritization
- Service upselling
- Product knowledge
- Brand representation
- Refund processing
Timeline
General Merchandise Stocker
Grocery Outlet Bargain Market
07.2024 - 09.2026
Assistant Manager
Big 5 Sporting Goods
02.2023 - 07.2023
Seasonal Sales Associate
Bath and Body Works
10.2022 - 01.2023
Guest Service Specialist
Mister Car Wash
01.2021 - 09.2022
High School Diploma -
Merrill F. West High School
Personal Trainer -
ISSA