Jenessa Wood
Yuma,Arizona
Summary
Accomplished Office Manager and Receptionist with a proven track record at Yuma Taekwondo and Smitty's Body Shop, enhancing office efficiency and mastering client relations. Expert in organization and time management, adept at streamlining operations and improving customer service. Excelled in data entry and verbal communication, significantly contributing to a positive and productive work environment.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
13
13
years of professional experience
Work History
Receptionist
Smitty's Body Shop
02.2021 - 08.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
Office Manager
Yuma Taekwondo
06.2011 - 09.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Education
High School Diploma -
Yuma Union High School
Yuma, Az05-1995
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Scheduling
- Customer and client relations
Timeline
Receptionist
Smitty's Body Shop
02.2021 - 08.2024
Office Manager
Yuma Taekwondo
06.2011 - 09.2021
High School Diploma -
Yuma Union High School
Similar Profiles
Joshua SchallJoshua Schall
Collision Repair Apprentice at Smitty's Body ShopCollision Repair Apprentice at Smitty's Body Shop
Kenneth Ceasar Jr.Kenneth Ceasar Jr.
Automotive Painter at Ceasar's Body ShopAutomotive Painter at Ceasar's Body Shop
Chris JonesChris Jones
Automotive Technician at Cumberland Body ShopAutomotive Technician at Cumberland Body Shop