Jenesse Miranda

•Review profit and loss statement to identify areas of improvement (Manage Expense's)
• Demonstrated ability to utilize computer and point of sale systems to maintain accurate inventory and manage the cycle count process
• Maintain inventory integrity by supervising the cycle count and inventory counting processes

( Validate weekly shrink counts)
• Assist the General Manager in handling store level human resources (on boarding hiring process and I-9) / loss prevention issues as necessary
• Supervise the cashing handling practices and ensure necessary communications to the corporate finance department
• Coordinate facility management to guarantee the safety and security of customers and employees (Vector Security)
• Assist the General Manager in staying within budget with respect to controllable expenses and drive profitability
• Ensure store standards are achieved and maintained, focus on customer service focus by creating an environment that is friendly, helpful, knowledgeable and quick for customers and co-workers
• Engage customer focus during the pick-up and check-out process
• Handle claims and other KCM/MOD duties as needed
• Ensure maximum scheduling coverage especially during peak traffic periods

Administrative
• Record-keeping and reporting of inventory, HR related matters and cash office records
• Ensure web orders are shipped out including samples (e-commerce/online orders)
• Assist the CEM with operational budget/spending and adherence
• Assist the sales team with resets, displays and display credits (merchandising)
• Administer W/C matters and associated claims and maintains OSHA logs in coordination with the Store Support Center

Warehouse/Logistics..

• Direct/supervise truck appointments, communicate scheduling and manage scheduling issues (logistics)
• Assist with customer pick-ups, auditing. storage and maintaining pre-sales/FDX
• Involved in sales reset with warehouse team (pack-out/overnight)

Management
• Train, develop, associates
• Address and document unsatisfactory performance and policy violations of associates through administration of disciplinary action and performance counseling
• Monitor, maintain and follow company policies; support company expectations and systems
• Available to open and/or close the store in an effective manner
• Perform additional managerial duties as necessary.

• Assisting with down stocking and area recovery as well as providing input into merchandising decisions. Leading and enabling a team of
associates to deliver the best customer service experience. Teach,
Coach and train associates, follow up on daily tasks, managing
performance and ensuring department coverage. Work NIR reporting
(Non Inventory Report) to verify accuracy on hands for appliances
Control Operation Inventory such as Lows and outs Daily. Safety
training on heavy lifting3

MVP Rewards Program

Credit Cards

Volume savings Program.
• Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.

• Prospect continuously for new clients through a variety of techniques, including telephone solicitation, in-store sales and occasional outside sales.
• Maintain current list of all prospects in electronic database as specified by company using Salesforce system.
• Develop pricing and business development strategies, Competitor price matching.
• Work on leads and in developing new customers, international sales Exporting.
• Participate in trade associations, trade shows and assists in other promotional efforts
• Comp shop companies and associated buyers
• Plan prospect visits with appropriate operations personnel, such as the Regional Pro Service Manager or Chief Executive Merchant
• Make sales presentations to prospective customers/ visit jobsites.
• Solicit orders and process approved services to achieve sales goals
• Meet regularly with new clients to assess level of satisfaction with services and to develop a list of strong referrals
• Develop and submit proposals and responses to RFQs and RFPs issued by prospective clients after obtaining pricing and specifications approval from management as appropriate
• Enhance and maintain business development skills through participating in a variety of training programs as assigned.