Jenessia Grady
Licensed Vocational Nurse
Plano,TX
Summary
Proficient and caring nursing team member offering over 10 years of patient-facing experience. Addresses patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Skilled Licensed Practical Nurse offering 10+ years of experience in the field. Knowledgeable about assisting with non-invasive procedures and performing respiratory treatments. Strong documentation skills and a firm grasp of compliance requirements. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seasoned Licensed Vocational Nurse with expertise in Case Management. Work effectively within interdisciplinary teams to develop, implement and adjust interventions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
LVN Case Manager
WellMed Medical Management - United Health Group
12.2021 - Current
- Administered medications and injections to patients.
- Protected patients and healthcare team members from infection by sterilizing equipment and reusable supplies.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Obtained patient vital signs and input/output measurements from inpatients.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
- Delivered emotional support to patients and families during challenging times.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Reviewed patient history to verify conditions and current medications.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
- Coordinated patient transfers to other facilities.
- Assisted with admissions, appointments, transfers, and discharges.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Delivered updates in patient status to charge nurse, recording changes in medical records.
- Comforted and counseled patients and families throughout care process.
Medical Assistant
WellMed Medical Management - United Health Group
09.2019 - 12.2021
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Called and faxed pharmacies to submit prescriptions and refills.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed medical records management, including filing, organizing and scanning documents.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Taught patients about medications, procedures, and care plan instructions.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
- Collected and documented patient medical information such as blood pressure and weight.
- Measured patient spirometry.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Medical Office Assistant
North Texas Neurology And Headache
01.2017 - 06.2018
- Prepared and processed patient referrals and transfer requests.
- Obtained payments from patients and scanned identification and insurance cards.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Registered and verified patient records before triage with most up-to-date information.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Managed office bookkeeping with insurance billing and patient payments.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided prompt, polite and professional in-person and telephone customer service.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Conducted patient intake interviews, recording and documenting relevant information.
- Used Software to schedule appointments for doctor visits and procedures.
- Assisted with medical coding and billing tasks.
- Processed medical insurance claims and payments.
Front and Back Office Medical Assistant
North Texas Center Of Pain Management & Addiction
08.2016 - 02.2017
- Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment.
- Submitted insurance claims and updated patients' insurance information.
- Optimized patients' satisfaction, provider time and treatment room utilization by scheduling appointments in person or by telephone.
- Cross-trained in front-office procedures to back up reception staff.
Laboratory Technician
Hanover Research
01.2015 - 02.2017
- Documented information by maintaining daily logs and equipment record books.
- Stored, transported and submitted urinalysis samples.
- Collected and performed analytical testing on in-process product.
- Maintained documentation on tests performed in lab.
- Supported laboratory staff with advanced troubleshooting, resolving complex problems and helping with special projects.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Trained new associates in laboratory procedures and standards.
- Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
- Steered process development experiments in lab and supported scale up processes.
- Calibrated and maintained instruments to keep equipment fully operational.
Education
Diploma - Vocational Nursing
Concorde Career College
Grand Prairie, TX10.2021
Registered Medical Assistant -
Sanford Brown College
05.2015
GED -
Chapel Hill High School
Tyler, TX05.2007
Skills
- Patient Triaging
- Tracking Symptoms
- Medication Side Effect Knowledge
- Transcribing Orders
- Chronic Disease Management
- ADLs Assistance
- Case Management
- Medical Records Management
- Patient History Reviewing
- Direct Patient Care
- Wound Care
- Hospital Admissions
- Multi-Tasking and Prioritization
- Diversity Planning
- Patient Assessments
- Care Planning
- Educating Families
- Regulatory Requirements
- Immunization Administration
- Patient Management
- Documenting Intake
- Caregiving Skills
- Documenting Incidents
- Charting and Recording
- Biomedical Hazard Disposal
- Medication Dispensing
- HIPAA Protocols
- Crisis Prevention Intervention
- Pneumonia Vaccinations
- Work Planning and Coordination
- IV Insertion
- Intramuscular Injections
- Dementia Knowledge and Care
- Wound Dressing and Suturing
- Call Answering and Assistance
- Update Electronic Charts
- Quality Assessments
- Nursing Intervention Evaluations
- Monitor IV Fluids
- Intravenous Medications
- EMR Systems ECW
Certification
IV certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
LVN Case Manager
WellMed Medical Management - United Health Group
12.2021 - Current
Medical Assistant
WellMed Medical Management - United Health Group
09.2019 - 12.2021
Medical Office Assistant
North Texas Neurology And Headache
01.2017 - 06.2018
Front and Back Office Medical Assistant
North Texas Center Of Pain Management & Addiction
08.2016 - 02.2017
Laboratory Technician
Hanover Research
01.2015 - 02.2017
Diploma - Vocational Nursing
Concorde Career College
Registered Medical Assistant -
Sanford Brown College
GED -
Chapel Hill High School
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