Jenesys Patrice
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Lafayette Park Hotel
09.2024 - 04.2025
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings .
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Organized, maintained and updated information in computer databases.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
Server
Pacific Catch Fish House
10.2019 - 02.2023
- Assisted in training new hires, providing guidance on restaurant standards and best practices. Four hostesses became successful servers
- Greeted guests with professionalism and kindness; my service was consistently requested as I provided memorable and enjoyable experiences
- Assisted coworkers in turnaround duties to reduce guest wait time by 25%
- Managed seating, reservations and guest happiness to ensure smooth operation especially during the busiest shifts
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server and Hostess
Zachary's Chicago Pizza
10.2018 - 10.2019
- Trained new hostess' and enforced restaurant principles and guidelines
- Excelled in a fast-paced environment utilizing strong time management skills and providing a high level of customer service
- Cleaned work areas, equipment and re-stocked supplies to ensure smooth and continuous operations
- Leveraged beverage knowledge to make high quality recommendations and maintain customer experience
Receptionist
Pinkies
11.2017 - 05.2018
- Opened and closed salon; preset stations for stylists, cleaned floors and set coffee/tea for guests
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Education
High School -
College Park High School
Pleasant Hill, CA01.2017
Diablo Valley College
Pleasant Hill, CA06.2025
Skills
- Learns new software quickly
- Phone communication and scheduling
- Approachable and clear communication style
- Proactive in professional development
- Attention to detail
- Data entry
- Office management
- Client support
Timeline
Front Desk Receptionist
Lafayette Park Hotel
09.2024 - 04.2025
Server
Pacific Catch Fish House
10.2019 - 02.2023
Server and Hostess
Zachary's Chicago Pizza
10.2018 - 10.2019
Receptionist
Pinkies
11.2017 - 05.2018
Diablo Valley College
High School -
College Park High School
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