Jenette Freeman
Augusta,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Data Entry Clerk/Customer Service Representative
NationsBenefits
2023.07 - 2024.06
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative-Work at Home
Assurant
2022.03 - 2023.04
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided policy and service information for card members
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Highly self-motivated and able to effectively communicate virtually with not only customers but also the team and manager.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Processing Specialist
Us Medical Supply
2021.11 - 2022.03
- Processed patient medical orders.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Made outbound calls to obtain account information.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Solicited and marketed to business and community events and performed outbound calling.
- Responded to customer inquiries and requests related to insurance products and membership.
Education
High School Diploma -
Florida Community College of Jacksonville
06.2005
Skills
- Data Entry
- Data accuracy
- Accuracy and Attention to Detail
- Fast Typing Speed
- Independent worker
- Strong Problem Solver
- Customer Service-Oriented
- Active Listening
- Customer Service
- Critical Thinking
- Professional telephone demeanor
Timeline
Data Entry Clerk/Customer Service Representative
NationsBenefits
2023.07 - 2024.06
Customer Service Representative-Work at Home
Assurant
2022.03 - 2023.04
Processing Specialist
Us Medical Supply
2021.11 - 2022.03
High School Diploma -
Florida Community College of Jacksonville
Similar Profiles
JUAN RIVERAJUAN RIVERA
Content/Digital Marketing Manager at NationsBenefitsContent/Digital Marketing Manager at NationsBenefits
Omayra RosadoOmayra Rosado
Member Experience Advisor at NationsbenefitsMember Experience Advisor at Nationsbenefits
Brittney JohnsonBrittney Johnson
Licensed Insurance Agent at NationsBenefitsLicensed Insurance Agent at NationsBenefits