Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
DeliveryDriver
Open To Work

Jenette Guasto

AUSTIN,TX

Work Preference

Work Type

Full Time

Location Preference

On-Site

Important To Me

Paid time offPaid sick leave401k match4-day work week

Summary

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.

Overview

15
15
years of professional experience

Work History

Delivery Driver

Uber Eats
05.2025 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
  • Achieved record of zero accidents through adherence to traffic laws and safety protocols.
  • Improved delivery accuracy by diligently checking orders before departure.
  • Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
  • Streamlined package handling procedures, reducing potential for damage and increasing customer satisfaction.
  • Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
  • Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
  • Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
  • Strengthened company reputation through polite and friendly interactions with customers during deliveries.
  • Maintained clean and safe vehicle, contributing to positive image of company.
  • Enhanced customer trust by providing courteous and professional service during deliveries.
  • Reduced delivery times by optimizing route planning, demonstrating efficiency in daily operations.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.

Sales Associate

Twin Liqours
08.2021 - 02.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Delivery Manager

Cajas Cleaners
08.2020 - 06.2023
  • Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
  • Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
  • Managed resources effectively to avoid unnecessary delivery delays.
  • Championed a customer-centric approach, consistently seeking feedback from clients to make improvements and enhance the overall delivery experience.
  • Implemented quality control measures for all deliveries, resulting in fewer errors and increased customer satisfaction.
  • Coordinated efficient routes and schedules for [Number]-driver team.
  • Fielded customer questions and complaints and rectified issues.
  • Reduced customer complaints by implementing proactive communication strategies with clients.
  • Oversaw delivery portfolio encompassing [Location] with [Number]+ deliveries per week.
  • Trained drivers, helpers and support workers in techniques for maximizing efficiency.
  • Supported customers via telephone, email and at sites to handle escalations and product concerns.
  • Planned delivery routes according to traffic, weather and types of delivery.
  • Collaborated closely with customers to share information about available products and services, increasing utilization and delivery effectiveness.
  • Cultivated strong client relationships by delivering consistent updates and exceeding service expectations.
  • Streamlined delivery processes to ensure on-time project completion, even under tight deadlines.
  • Improved client satisfaction with proactive communication and problem-solving techniques.
  • Managed risk assessment and mitigation strategies to protect project timelines and deliverables.
  • Reviewed established business practices and improved processes to reduce expenses.

Sales Associate

Starbrite Cleaners
08.2010 - 05.2020
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.

Education

No Degree -

Pflugerville High School
Pflugerville, TX

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Dependable and reliable
  • Punctual and reliable
  • Safe driving
  • Problem-solving
  • Time management skills
  • Loading and unloading
  • GPS and route planning
  • Route management

Timeline

Delivery Driver

Uber Eats
05.2025 - Current

Sales Associate

Twin Liqours
08.2021 - 02.2025

Delivery Manager

Cajas Cleaners
08.2020 - 06.2023

Sales Associate

Starbrite Cleaners
08.2010 - 05.2020

No Degree -

Pflugerville High School

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