Jenette Prince
Land O'Lakes,FL
Summary
Experienced Compliance Manager dedicated to minimizing company liability by ensuring full compliance with established standards and legal requirements. Skilled in identifying issues, developing resolutions, and implementing corrective actions. A quality-driven and hardworking professional.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Director U.S. Trade Control - Imports
Kuehne + Nagel, Inc
Tampa, FL
07.2015 - Current
- Enhanced regulatory, strategic and operational performance to keep in alignment with deadlines
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Prepared presentations for board meetings summarizing key developments within the company.
- Ensured compliance with all relevant regulations, policies and procedures.
- Led cross-functional teams in the development of innovative solutions to complex problems.
- Identified opportunities for improvement in operational performance metrics.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Assessed employee performance against established benchmarks or targets.
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Facilitated collaboration between teams by encouraging open communication channels.
- Served as a public spokesperson at industry events or conferences.
- Counseled committees and department heads regarding compliance risks and standards
- Identified potential areas of compliance vulnerability and risk to develop and implement corrective action plans
- Wrote and presented reports outlining findings and recommendations from compliance audits
- Drove system improvement efforts from concept to completion while strategically managing outside vendors
- Managed quality programs to reduce overdue compliance activities
- Improved company policies and standards to outline ethical, safe and efficient procedures
- Prepared training programs to improve compliance at all levels
- Managed full life cycle of assigned audits in alignment with departmental procedures, delivering progress as well as closing reports to senior management and clients
- Delivered subject matter expertise for internal and external customers on compliance best practices and quality control
- Delivered and tracked program training for all associates and supervisors in order to safeguard continuing business relationships
- Structured programs, produced working documentation and implemented best practices
- Oversaw and monitored violation tracking system for accuracy, which reduced customs violation issues by more than 20%.
National Customs Brokerage Manager
Kuehne + Nagel, Inc
Jersey City, NJ
01.2007 - 07.2015
- Oversee management of customs brokerage for Strategic Accounts
- Trained KNU brokerage departments on ACE
- Contact for CBP on all ACE issues for Kuehne + Nagel, Inc
- KPI monthly reporting for clients
- Superuser support for new in-house software
- Manage Duty Exception Report for NE Area
- Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance
- Assessed employee performance and developed improvement plans
- Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
Import Manager - Air & Sea
Kuehne + Nagel, Inc
San Francisco, CA
01.2003 - 12.2006
- Monitored and reported on transportation costs and properly filed shipping documents
- Drove operational improvements which resulted in savings and improved profit margins
- Formed strategic partnerships, established metrics and participated in complex negotiations.
- Performed audits on incoming shipments to verify accuracy against purchase orders.
- Coordinated with customs brokers to ensure timely clearance of shipments.
- Processed payments for vendor invoices in a timely manner.
- Collaborated with freight forwarders to arrange transportation of imported goods.
- Implemented procedures to ensure compliance with customs regulations.
- Resolved discrepancies in invoices and other documents related to imports.
- Monitored shipments, tracked progress, and updated customers on arrival times.
- Maintained up-to-date records of all import transactions.
- Analyzed pricing trends for imported items to identify cost savings opportunities.
- Coordinated activities between vendors, shippers, and customers.
- Complied with regulatory guidelines to maintain certifications.
Regional Customs Brokerage Manager/Company Auditor
Kuehne + Nagel, Inc
San Francisco, CA
04.1998 - 12.2006
- Assessed employee performance and developed improvement plans
- Identified and gathered commercial and international data, documents and rulings upon clients' requests
- Provided expert advice on U.S
- Laws, describing government requirements for transporting imported goods
- Lawfully cleared merchandise through customs per client and government requirements
- Calculated daily exchange rates and taxes due for goods and commodities
- Provided colleagues and direct reports with management and performance reviews
- Maintained customer bond and power of attorney records in case of emergencies
- Stayed abreast of regulatory changes impacting customs enforcement and other import-impacted agencies
- Determined harmonized tariff classifications by referencing tariff schedules outlined by national and international government officials
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes
- Tracked shipments processing through customs and other agencies and obtained clearances
- Followed SOPs with all customer account actions and data management to keep consistent service levels
- Reviewed and signed documents on behalf of clients in line with power of attorney limitations
- Performed strategic planning, execution and finalization of audits
- Investigated discrepancies discovered during auditing process
- Produced audit reports which comprised evaluation of internal control systems
- Trained newly hired employees on company processes, procedures and deadlines
- Identified and reported audit issues.
Education
Bachelor of Arts - Legal Studies
Keiser University
Tampa, FL07-2024
Skills
- Reporting
- Corporate Communications
- Budgeting
- Strategic Planning
- Staff Management
- Operational improvement
- MS Office
- Problem resolution
- Client communication
- Operations Management
- Business Planning
- Staff Development
- Company guidelines
- Organizational Development
- Government relations
- Story pitching
- Verbal and written communication
- Rules and regulations
- International business
- Legal and Regulatory Compliance
- Team Management
- Hiring and Retention
Affiliations
- National Custom Brokers & Freight Forwarders Association
- Florida Custom Brokers & Forwarders Association
Certification
- Licensed U.S. Customs Broker, #16788, 08/1998
- Certified Customs Specialist, 01/2006
- Master Customs Specialist, 01/2022
- Certified Export Specialist, 06/2024
Personal Information
Title: Director U.S. Trade Control - Import
Timeline
Director U.S. Trade Control - Imports
Kuehne + Nagel, Inc
07.2015 - Current
National Customs Brokerage Manager
Kuehne + Nagel, Inc
01.2007 - 07.2015
Import Manager - Air & Sea
Kuehne + Nagel, Inc
01.2003 - 12.2006
Regional Customs Brokerage Manager/Company Auditor
Kuehne + Nagel, Inc
04.1998 - 12.2006
Bachelor of Arts - Legal Studies
Keiser University