JENEVA BUTLER
Atlanta,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
State Farm Insurance
Claims Specialist
10.2022 - Current
- Works well in team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Investigate each claim, evaluating, settling, and documenting each claim.
- Answering high call volume, inbound calls and completing outbound to move each claim to it's furthest point
- Effectively managing work through task driven queues while multi-tasking in fast-paced call center environment
Assistant Manager of Case Management Department
St. John's Riverside Hospital
01.2019 - 09.2022
- Maintain quality customer service during high demand of patients and claim handling
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Medical Secretary/Receptionist
Pulmonary Disease Group of Westchester
11.2017 - 01.2019
- Greeted and provided positive customer service during high call volume
- Scheduled all patient appointments/ Infusion appointments, answer phones, received and distribute faxes throughout four physicians
- Verifying claims Insurance Information, demographics, authorization’s with x-rays/images to insurance companies that required approval before starting treatment and maintain up to date information
Education
Associate Degree of Medical Administration -
Monroe Collage
Bronx, NY05.2016
Skills
- Knowledgeable/proficient Insurance claims, medical billing/coding, strong written and communication skills
- Serves as trusted, reliable, and consistent team member, offering unique tangible and intangible competencies
- Possesses time management skills; ability to take initiative and independent action within prescribed limits
- Applies critical thought and deliberate action to resolve complex problem set
- Employs mastery of Microsoft office programs
Timeline
State Farm Insurance
Claims Specialist
10.2022 - Current
Assistant Manager of Case Management Department
St. John's Riverside Hospital
01.2019 - 09.2022
Medical Secretary/Receptionist
Pulmonary Disease Group of Westchester
11.2017 - 01.2019
Associate Degree of Medical Administration -
Monroe Collage
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