JENEVA GONZALEZ
Luling
Summary
Experienced Physician Practice Coordinator with 5+ years supporting Family Medicine practices. Skilled in managing clinic operations, coordinating physician schedules, and optimizing patient flow. Proficient in Athena EMR for accurate documentation, appointment scheduling, and claims processing. Strong in supervising administrative and clinical staff, fostering provider-patient communication, and enhancing practice efficiency for a patient-focused environment.
Overview
20
20
years of professional experience
Work History
Physician Practice Coordinator
Ascension Medical Group San Marcos
12.2020 - Current
- Responsible for managing the daily operations of a medical practice. Act as a liaison between administrative staff, clinical staff, and physicians to ensure the efficient delivery of patient care and smooth practice operations
Customer Service Representative
Ascension Medical Group San Marcos
11.2019 - 11.2020
- Lead customer service representative, answered multi line telephone, scheduled appointment, entered patient registration information, verified insurance benefits and eligibility. Managed and prepped patient charts a week in advance, called patients for reminder appointments. Provided patients with explanation of benefits for any past due balances and collected funds. Managed weekly/daily provider appointment schedules. Counted the cash drawer and made deposits daily. Managed time of service report and submitted to office manager. Provided great customer service and maintained a high level of patient confidentiality.
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Trained new staff on customer service protocols, improving team performance and service quality.
Customer Service Representative
BHS Physicians Network
12.2016 - 10.2019
- Answered multi line telephone, scheduled appointment, entered patient registration information, verified insurance benefits and eligibility. Managed and prepped patient charts a week in advance, called patients for reminder appointments. Provided patients with explanation of benefits for any past due balances and collected funds. Managed weekly/daily provider appointment schedules. Counted the cash drawer and made deposits daily. Managed time of service report and submitted to office manager. Entered patient charges and assisted in dropping claims to insurance providers. Provided great customer service and maintained a high level of patient confidentiality.
Employer Specialist
Young Williams Child Support Services
01.2015 - 12.2016
- Lead employer specialist, worked with the employers in a courteous and professional manner. Adapted in a fast paced environment. Performed data entry, inbound and outbound calling, and other work assigned. Managed and screened child support cases to determine if payment enforcement is necessary. Take appropriate actions with the daily work list to update company contact information. Assisted with child support withholding order reprints, when the employer does not have the withholding order on file. Ability to multitask while using multiple computer screens, programs and interfaces while on the telephone. Provided great customer service and maintained a high level of confidentiality.
Customer Service Representative
Luling Community Health Center
12.2007 - 08.2009
- Answered multi line telephone, scheduled appointment, entered patient registration information, verified insurance eligibility. Managed and prepped charts daily, called patients for reminder appointments daily. Managed and collected patient funds, counted and made deposits daily. Closed office at the end of the day when needed.
Customer Service / Sales Assistant
Security Cameras Direct
08.2005 - 12.2007
- Answered in bound sales and technical support calls for cctv cameras and installation. Worked with customers to customize a solution to meet their specific requirements for their home or business. Assisted customers with cctv camera product availability. Managed and entered orders, and accepted payments over the phone. Verified orders were successfully processed and shipped. Provided great customer service and technical support for products and patient satisfaction.
Education
Diploma -
Luling High School
Luling, Tx08-2004
Skills
- Healthcare Operations Management
- Provider Scheduling & Support
- Electronic Health Records (Athena Health)
- Patient Services and Satisfaction
- Insurance Verification
- Team Collaboration & Workflow Coordination
- Multitasking and Time Management
- Staff Coordination & Training
- Claims processing knowledge
Timeline
Physician Practice Coordinator
Ascension Medical Group San Marcos
12.2020 - Current
Customer Service Representative
Ascension Medical Group San Marcos
11.2019 - 11.2020
Customer Service Representative
BHS Physicians Network
12.2016 - 10.2019
Employer Specialist
Young Williams Child Support Services
01.2015 - 12.2016
Customer Service Representative
Luling Community Health Center
12.2007 - 08.2009
Customer Service / Sales Assistant
Security Cameras Direct
08.2005 - 12.2007
Diploma -
Luling High School
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