JENEVA RUBIE

• Coordinated lifeguard schedules to ensure adequate coverage and minimize gaps in supervision.
• Developed and enforced pool and beach rules to maintain a safe and enjoyable environment for patrons.
• Managed inventory of lifeguard equipment and supplies, ensuring availability of necessary materials.
• Conducted monthly meetings with staff members to discuss relevant topics such as safety, customer service standards.
• Monitored area for distress signs and acted immediately in emergencies to alleviate potential injuries or fatalities.
• Used radio and digital technology to stay in constant communication with other protective service workers.
• Answered phones, responded to inquiries, and took messages.
• Contacted housekeeping or maintenance staff to report room or building issues.
• Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
• Inputted guest information into computer system accurately and securely.
• Provided information about hotel amenities, services, and local attractions.
• Issued room keys and escort instructions to bellhops.
• Verified customer credit to establish payment method for accommodations.
• Resolved customer complaints promptly and courteously.

FRONT DESK AGENT Celebrity Cruises | USA

• Assisted with check-in and check-out procedures for guests.

• Provided information about hotel amenities, services, and local

attractions.

• Inputted guest information into computer system accurately and

securely.

• Verified accuracy of room rates and other charges during check-in

process.

• Ensured that all safety regulations were followed according to

company standards.

• Answered phones, responded to inquiries, and took messages.

• Managed cash drawer responsibly throughout shift.

• Exceed guest expectations.

• Anticipated spa and salon guest concerns and addressed problems quickly and to satisfaction of patrons.
• Provided employees with feedback on how to improve performance and increase profitability of spa services.
• Monitored daily spa activities and team performance to check cleanliness, assess performance and handle high-priority clients.
• Applied marketing, networking, and interpersonal skills to build practice and loyal clientele.
• Maintained high standards of cleanliness throughout the facility while adhering to safety regulations.
• Increased profits by providing excellent customer service and properly training employees.
• Identified opportunities for process improvements within the spa's operational structure.