Jenevi Hidalgo
Miami,FL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
Work History
Front Desk Dental Assistant
Illustradant Key Biscayne Dental
04.2022 - Current
- Enhanced patient experience by providing a welcoming and efficient front desk service.
- Recorded patients health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Managed patient records with accuracy, ensuring confidentiality and compliance with HIPAA regulations.
- Reduced no-shows by implementing reminder calls, resulting in increased daily appointments.
- Maintained patient confidentiality at all times, adhering to strict HIPAA guidelines and office policies.
- Supported dentist during procedures by preparing materials, sterilizing equipment, and updating patient charts as needed.
- Processed medical insurance claims and payments. Obtained all insurance predeterminations prior to treatment.
- Maintained inventory of office supplies, anticipating needs and placing orders as necessary to prevent shortages or delays in treatment.
- Managed office bookkeeping with insurance billing and patient payments.
- Coordinated referrals through insurance and other Dental specialists.
- Completed patient intakes with case histories, insurance information and mandated forms.
- Prepared patient x-rays and images for dentist review.
- Explained treatment procedures and instructed patients on home care guidelines.
- Collaborated with dental staff to optimize appointment scheduling, maximizing productivity while minimizing patient wait times.
Front Office Manager
Bland Law, P.A Law Firm
10.2019 - 04.2022
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Educate and assist clients with forms that need be filled out prior to meeting with the Attorney.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved client complaints professionally, maintaining positive relationships with clients for future business opportunities.
Lead Front Desk Receptionist
Ferro, Michael M.D & Associates OB/GYN
01.2016 - 10.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Prepare patients for meeting with the Doctor by obtaining vital signs and documenting/updating pertinent health information (chief of complaint, allergies etc.)
- Ensure cleanliness, sanitation and maintenance of facility, exam rooms and equipment.
- Obtain procedure authorizations and referrals.
- Processed medical insurance claims and payments.
- Call-in prescriptions.
- Handled phone calls professionally and courteously while directing them to appropriate departments or personnel as needed.
- Maintained current and accurate medical records for patients.
Education
High School Diploma -
South Miami Senior High
Miami, FL01-2017
Skills
- Dentrix proficiency
- Bookkeeping
- Appointment confirmation
- Treatment room setup
- Clerical skills
- Strong writing and verbal skills
- Chair-side support
- Multitasking Abilities
- Patient schedule management
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Front Desk Dental Assistant
Illustradant Key Biscayne Dental
04.2022 - Current
Front Office Manager
Bland Law, P.A Law Firm
10.2019 - 04.2022
Lead Front Desk Receptionist
Ferro, Michael M.D & Associates OB/GYN
01.2016 - 10.2019
High School Diploma -
South Miami Senior High
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