- Pilates
- Yoga
- Regularly practice mindfulness and meditation for overall wellness
- Backpacking and Hiking
- Road Trips
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Kayaking
- Gardening
JENEVIE RAMOS
San Antonio,TX
Summary
Motivated Sales professional with demonstrated success in merchandising and strategic development. Confident and persuasive with exemplary product knowledge. Recognized for advanced sales and merchandising skills. Personable Lead Sales Associate skilled in executing creative sales strategy and fostering customer satisfaction. Energetic and detail-oriented. Passionate about building customer connections and maximizing sales. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
14
14
years of professional experience
Work History
Events & Consumer Experience Manager
Kendra Scott
San Antonio, TX
10.2025 - Current
- Developed tailored event experiences that aligned with client objectives, resulting in memorable attendee interactions.
- Cultivated relationships with partners and stakeholders to foster collaboration and drive successful event outcomes.
- Analyzed post-event feedback to identify areas for improvement, implementing changes for future engagements and growth.
- Cultivated a positive team culture by recognizing achievements and encouraging open dialogue among staff.
- Led conflict resolution efforts, addressing customer issues promptly and turning challenges into opportunities for improvement.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Assistant Store Manager
Kate Spade
San Antonio, TX
04.2024 - 10.2025
- Directed team efforts to consistently exceed sales goals through strategic merchandise placement and visual displays.
- Cultivated a positive work environment by recognizing individual contributions and celebrating team successes regularly.
- Implemented training programs to elevate team performance, focusing on customer engagement and product knowledge.
- Enhanced customer experience by developing tailored service strategies that addressed unique client needs effectively.
- Analyzed sales data to identify trends, informing decisions that boosted profitability and client satisfaction.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Client Advisor
Gucci
San Antonio, TX
05.2023 - 05.2024
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
- Assisted customers with product selection based on individual needs and preferences.
- Demonstrated adaptability by quickly learning new systems, tools, or products as necessary for the job.
- Utilized advanced problem-solving skills to address unique client challenges and identify appropriate solutions.
- Collaborated with team members to develop innovative solutions for complex client needs.
- Enhanced client satisfaction by providing personalized advice and tailored product recommendations.
Sales Lead
Coach
San Antonio, TX
03.2018 - 05.2023
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
- Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.
- Boosted sales performance by implementing strategic sales plans and effective team management.
- Enhanced client relationships through consistent communication and personalized solutions.
Sales associate
James Avery Jewelry
10.2015 - 02.2018
- Working at James Avery I provide outstanding customer service for our guest
- I also assist guest with purchases, special request and transactions
- I also preform basic repairs, polish and solder jewelry
- And also assist in overall presentation.
Sales associate
Academy Sports and Outdoors
09.2012 - 10.2015
- At Academy I was a sales associate in the shoe department, I'm also register trained and would work upfront when needed.
Customer service Rep.
Philips Entertainment Inc.
11.2011 - 08.2012
- At Philips Entertainment I had many responsibilities such as assisting customers entering and exiting the attractions ensuring their safety and making sure they had a great time
- I worked sidewalk intercepting customers making ticket sales
- I occasionally helped in the ice cream shop and making wax hand souvenirs.
Education
Associate of Arts -
St. Phillip's College
San Antonio, TX2013
High School Diploma -
Lawrence E Elkins High School
Missouri City, TX08.2011
Skills
- Motivated and dedicated employee with high integrity, strong work ethic and great customer service skills I am able to work well individually and as a team player
- Client Retention Strategies
- Cross-selling techniques
- Client interaction
- Cash Handling
- Customer service
- Customer relations
- Relationship building
- Teamwork and collaboration
- Information Collection
- Customer Engagement
Websites
Interests
Timeline
Events & Consumer Experience Manager
Kendra Scott
10.2025 - Current
Assistant Store Manager
Kate Spade
04.2024 - 10.2025
Client Advisor
Gucci
05.2023 - 05.2024
Sales Lead
Coach
03.2018 - 05.2023
Sales associate
James Avery Jewelry
10.2015 - 02.2018
Sales associate
Academy Sports and Outdoors
09.2012 - 10.2015
Customer service Rep.
Philips Entertainment Inc.
11.2011 - 08.2012
High School Diploma -
Lawrence E Elkins High School
Associate of Arts -
St. Phillip's College
Volunteer Experience
- Volunteered with the Feast of sharing for four years.
- Volunteer with the food bank when they have food drives.