I have 20 + years of customer service, along with Human Resources and administrative professional experience, maintaining the utmost confidentiality.
Seeking to leverage my knowledge and experience into a role where I can excel.
Review and process the more complex and difficult referrals via law enforcement or physicians.
Present workload training to new and existing staff responsible for performing a variety of technical, clerical and specialized related task.
Set hearings within the legal division of DMV regarding driving privileges. Send notice of appointments for drive test.
Managed and organized high priority and confidential documents.
Provide service in the issuance of driver license, vehicle registrations, analyzed and provided solutions for complex transactions.
Responsible for all payroll and benefit processing.
Apply State laws, departmental and control agency rules and regulations, bargaining unit provisions pertaining to a variety of personnel transactions in the areas of personnel record keeping, certification, payroll, and personnel documents, processing related personnel transactions functions.
Maintain utmost discretion when dealing with sensitive topics
Assisted customers in possessing transactions, received checks and cash for deposits, verified funds, cashed checks and paid out money.
Entered transactions into computer to record transactions and balanced the vault at the end of shift.
Answered customer calls.
Expert in Microsoft Office and various computer programs
Experienced in resolving complex matters
Extensive customer service
Organizing and coordinating training sessions and meetings