Summary
Overview
Work History
Education
Skills
Committees And Continued Education
Accomplishments
Timeline
Generic

Jeni Bierling

Denver

Summary

Dynamic Learning and Development leader with a proven track record at Laramar Group, achieving a 95.7% LMS adoption rate. Expert in software curriculum development and change management, I drive impactful training solutions that enhance operational performance and foster a culture of growth. Passionate about empowering teams through strategic education initiatives.

Overview

19
19
years of professional experience

Work History

Director of Learning and Development

Laramar Group
Denver
01.2019 - 04.2023
  • Introduced a Learning and Development department to a company that has been established for 30 years.
  • Maintained a 95.7% LMS adoption rate by providing a clear learning strategy, and a 94% course completion rate by developing a people-focused program with an accountability and recognition strategy.
  • Both deliverables resulted in an overall increase in operational performance year over year.
  • Developed the Elevate Training Program and Learning Management System from the ground up. Starting with discovery conversations with corporate, operational, and financial departments to ensure I was building a training program that made an impact on the bottom line of the business, while building a culture of growth and opportunity for Laramar employees.
  • Needs and gap analysis for infusing the appropriate training solutions to enhance business processes. Annual L&D Business Plan development and execution.
  • Responsible for providing community analysis for communities in distress, and supporting the development of action plans where training was needed.
  • Built a sales curriculum to ensure that our sales conversion results averaged 29% to 40% year over year.
  • Implemented a Customer Service program and have taken results from an initial 68% loyalty score to a 74% loyalty score in one and a half years.
  • Responsible for the implementation, development, training, and rollout of our Customer Relationship Management System and our five Learning Management Systems.
  • Developed and maintained 9 box career pathing assessment tool and program with HR Department. Monthly partnership and collaboration with our HR/People Operations team to ensure our onboarding experience is consistent.
  • Support the execution of Performance Improvement Planning to ensure there is a correlation to offering team members the appropriate trainings support as a part of their PIP.
  • Built and maintained a curriculum of 425+ courses.
  • Responsible for the continued education of over 300 team members on a monthly and annual basis.
  • The wealth of topics includes leadership development, legal and compliance, marketing and branding curriculum, sales and customer service curriculum, systems curriculum, DEI curriculum, ESG curriculum, mental health and wellness content, facilities and guides, resources, and one-pagers for continued education.
  • Wrote and executed the organizations’ 400+ standard operating procedures.
  • Developed extensive risk compliance education and practice drill program to measure the success rate of handling various emergency types to drive operational efficiency to reduce overall legal claims.
  • Developed Leadership training to support our current Portfolio Managers, Area Managers, Regional Managers with our AVP team to focus on topics pertaining to soft skills and tactical knowledge.
  • Review metrics within the Operating System to proactively assess individual and community performance in an effort to forecast potential training needs to drive impact.
  • Focus on supporting different learner styles to create a culture of passion for growth. Offer curriculum opportunities in person, instructor led, on demand, virtual instructor led, infographics, burst trainings. Lead Train the Trainer courses for partnering departments.
  • Rolled out performance, recognition, and badging(certification) programming to measure sales, customer service, course completions, and mystery shop achievements.
  • Responsible for onboarding life cycle for all corporate and onsite positions.
  • Create individual learning plan development and career paths for onsite and corporate team members. Measure relevancy of the core training curriculum to match current trends to maintain competitive with education in the market.
  • Pilot technical solutions to determine if they are solving a business need.
  • Drive key technical roll outs to the organization to ensure adoption and engagement.
  • Implemented Learning and Development KPI’s to measure the success of the program to include: Employee Engagement and Adoption.
  • Employee knowledge prior to and post training through varied assessment tools. Systems training correlation to decrease in help desk tickets and increase in knowledge.
  • Performance metrics for our sales, customer service, and financial management quarter over quarter.

Technical Training Manager

Greystone Technology
12.2017 - 01.2019
  • Responsible for Training as a service within Greystone Technology.
  • Brought on to build the Technical Training Department for the benefit of Greystone Technology clients.
  • Built and introduced strategic pricing models and well-rounded training package options for clients to ensure a month over month profit achieving above my 50% gross margin on a consistent basis as of my fourth month on board.
  • Created anywhere between $10,000 - $40,000 in monthly revenue for the company by offering intentional technical training for our clients in varied offerings. The first year of this department achieved positive feedback and was an overall success and this department is still maintained today.
  • Offered a consultative approach to developing custom curriculum by interviewing key positions throughout the clients' organization.
  • Manage Security Awareness Training program for Greystone Technology clients to ensure they are prepared with security risks and understand the potential threats to their business.
  • Managed the Cybersecurity platform Greystone Technology offered to clients.
  • Used a combination of varied phishing attacks paired with educational opportunities depending on how a team member chose to engage with the attack.
  • HIPAA compliance knowledge and implementation.
  • Responsible for blog posts relevant to technical training and business solution topics to reach readers in different industries and locations.
  • Ensure revenue projections meet or exceed 50% gross margin monthly while maintaining low margin cost.
  • Training needs analysis with client facing technical team members.
  • Needs and gap analysis for infusing the appropriate technical solutions to enhance business processes.
  • Custom client curriculum development and evaluation.
  • Client training facilitation and follow up post systems implementations.
  • Individual learning plan development and maintenance.
  • Partner with key organizational stakeholders to understand what the market needs with respect to training as well as what the training needs are internally for Greystone.
  • Collaborate with organizational stakeholders to predict what our clients and the market will need for an everchanging technical future.
  • Research pre-built training content to minimize time to market for training, then customizing it to reflect the needs of Greystone clients and team members.
  • CIE certified trainer (Customer Immersion Experience).
  • Developed pricing proposals for training content, and ensure appropriate billing and invoicing is completed monthly.

Director of Strategic Sales and Training

Advenir Living
01.2017 - 12.2017
  • Responsible for the national education, talent engagement, strategic sales, and support. Encompassed 325+ team members, 52 communities, and 18,000 units.
  • Conducted the third interview of all office team members to ensure for a well-rounded hiring experience.

Operational Trainer

Greystar
10.2015 - 01.2017
  • Responsible for the education, talent engagement, and support of the Greystar Mountain Region which encompasses 719 team members, 120 communities and 28,976 units in the Denver, Utah, and North Dakota markets.
  • Went through the MBTI training certification program to provide Leadership Training across my Region using techniques on Leadership Management, EI, Communication, Critical Thinking and Change Management.

Senior Project and Performance Manager

Carmel Partners
01.2013 - 09.2015
  • In my most last role here, I was responsible for the national education and support of 500+ team members.
  • In my role, I project managed acquisitions, dispositions, and new development real estate.
  • I filled in in key operational leadership roles when either individual properties or markets were struggling to maintain performance.

Senior Trainer

01.2012 - 01.2013

Trainer

01.2007 - 12.2011

Training Coordinator

10.2006 - 01.2007

Leasing Director

05.2004 - 10.2006

Education

B.A. - Sociology

University of Colorado
Denver, CO
01.2005

Skills

  • Office 365 Suite
  • Technical knowledge - Proprietary Systems
  • Windows 10
  • Software Curriculum Development
  • Consultation
  • Technical Solution Implementation
  • Change Management
  • Client Relationship Management
  • RFP and Contract Negotiation
  • CTO
  • Vendor relationship
  • Sales
  • Business Development
  • Certified Immersion Experience Trainer

Committees And Continued Education

  • Culture Committee
  • Best Places to Work Committee
  • Technology Pilot Committee
  • Compliance and Safety Committee
  • VIM Executive Leadership Coaching Program
  • Customer Immersion Experience Facilitator - Microsoft

Accomplishments

  • 2024 Greystar Impact Award Recipient

Timeline

Director of Learning and Development

Laramar Group
01.2019 - 04.2023

Technical Training Manager

Greystone Technology
12.2017 - 01.2019

Director of Strategic Sales and Training

Advenir Living
01.2017 - 12.2017

Operational Trainer

Greystar
10.2015 - 01.2017

Senior Project and Performance Manager

Carmel Partners
01.2013 - 09.2015

Senior Trainer

01.2012 - 01.2013

Trainer

01.2007 - 12.2011

Training Coordinator

10.2006 - 01.2007

Leasing Director

05.2004 - 10.2006

B.A. - Sociology

University of Colorado

Similar Profiles

CREATE PROFILE
Jeni Bierling