JENI BRIGGS
Vancouver,WA
Summary
Highly-motivated employee with desire to take on new challenges and gain experience to aid progress toward P.A. school. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Receptionist
North County Animal Hospital
Ridgefield , WA
2019.10 - 2021.07
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
Receptionist/Veterinary Assistant
East Padden Animal Hospital
Vancouver
2015.07 - 2019.09
- Reception: Answering phones on a multi-line system, scheduling appointments for multiple doctors with varying specialties, fielding questions, following up with patients for reminders and updates, clerical duties (scanning and organizing chart attachments, etc.), handling payments (cash, check, Care Credit, card, etc.), providing general customer service and an easy check-in and out experience for our clients
- Room Tech: obtaining weights and temperatures for all patients, obtaining brief histories, working with the veterinarians to maintain optimal communication with the client, creating and discussing treatment plans and estimates with clients, and filling prescribed medications
- Veterinary Assistant: Assisting in the treatment area with nail trims, anal sac expressions, vaccinations, ear cleaning, wound flushing and trimming, monitoring patients under anesthesia and as they are waking up, and administering medications as directed by the veterinarian seeing the patient's case.
Receptionist/Kennel Assistant
Milwaukie Animal Clinic
Milwaukie
2014.09 - 2015.06
- Reception: Answering multi-line phones, scheduling appointments, updating computer and paper files, taking messages and making chart notes, creating and sending out reminders (phone and mail), answering general practice questions, processing payments, creating estimates and providing friendly customer service
- Kennel Tech: Keeping the clinic clean and organized by dusting, sweeping, disinfecting surfaces regularly throughout the day, facing foods and products on the shelves, and always making sure things are returned to where they can be easily found.
Kennel Attendant
A Dog's Best Friend
Vancouver
2013.12 - 2014.08
- Greeting clients, answering phones, making/canceling/rescheduling reservations, processing payments, and answering questions regarding pet care and kennel practice
- Basic grooming (bathing, drying, nail trims) and monitoring "playgroups" (40+ dogs) of varying size, breed, and temperament
- Housekeeping: Picking up dog waste, sanitization, plant maintenance, vacuuming, dusting, mopping, yard maintenance, etc.
Receptionist
Classic Pianos
Portland
2013.05 - 2013.10
- Greeting, fielding inquiries, and triaging clients face to face as well as over the phone
- Entering client information, sales, and rental accounts into our searchable database
- Writing invoices, taking card and cash payments, placing orders, handling inventory.
CNA
Victory Health And Rehab
Battle Ground , WA
2011.11 - 2013.04
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
- Answered patient call lights promptly and responded to requests appropriately.
- Monitored food intake and output as directed by nursing staff.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
Education
Bachelor of Science - Neuroscience
Washington State University
Vancouver, WA2024-08
Associate of Arts -
Clark College
Vancouver, WA2021-08
High School Diploma -
Skyview High School
06.2010
Skills
- Clerical Support
- Data Entry
- Project Coordination
- Scheduling
- File Management
- Positive and professional
- Tech-Savvy
- Meticulous and organized
- Multi-line telephone skills
- Verbal and written communication
Certification
- CNA (Initially 2011 - Expired. Renewal anticipated September 2024)
- Chiropractic Assistant (2017)
- Certified Journey Baker and Completion of Baking and Pastry Arts Program (2021)
Accomplishments
- Dean's List for 6 semesters at WSU-V; Graduated with academic honors
- Faculty recognition for grit, enthusiasm, and community care (2024)
- Selected to represent WSU-V at AAUW Women's Leadership Conference in Washington DC (2023)
Affiliations
- Community Outreach Coordinator for WSU-V Psychology Club (2022-2023)
- Treasurer and Community Outreach Coordinator for WSU-V Psychology Club (2023-2024)
- Active member of WSU's LGBTQ+ club, Neuroscience club, and Pre-Health Club
- Current volunteer with Community Home Health and Hospice
References
References available upon request.
Timeline
Receptionist
North County Animal Hospital
2019.10 - 2021.07
Receptionist/Veterinary Assistant
East Padden Animal Hospital
2015.07 - 2019.09
Receptionist/Kennel Assistant
Milwaukie Animal Clinic
2014.09 - 2015.06
Kennel Attendant
A Dog's Best Friend
2013.12 - 2014.08
Receptionist
Classic Pianos
2013.05 - 2013.10
CNA
Victory Health And Rehab
2011.11 - 2013.04
Bachelor of Science - Neuroscience
Washington State University
Associate of Arts -
Clark College
High School Diploma -
Skyview High School
- CNA (Initially 2011 - Expired. Renewal anticipated September 2024)
- Chiropractic Assistant (2017)
- Certified Journey Baker and Completion of Baking and Pastry Arts Program (2021)
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