Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jeni Carrier

Fargo

Summary

As a Retail Operations Supervisor I deal with all aspects of the banking processes. From the hiring and on boarding of new employees to answering customer questions about possible fraud on their account.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work History

Retail Operations Supervisor

First international Bank and Trust
Moorhead
08.2022 - Current
  • Managed daily retail operations and ensured adherence to company policies.
  • Trained and supervised staff to enhance customer service skills.
  • Coordinated inventory management processes and maintained stock levels.
  • Resolved customer inquiries and escalated issues as necessary.
  • Provided leadership and direction to staff members while fostering an atmosphere of teamwork.
  • Conducted regular staff meetings to discuss goals and objectives, as well as any potential problems or concerns.
  • Assisted human resources through prescreening and interviewing of potential employees.

Loan Assistant

Koda Bank
Neche
06.2019 - 08.2022
  • Processed loan applications and gathered necessary documentation for approval.
  • Assisted clients in understanding loan products and application procedures.
  • Coordinated communication between clients and loan officers for efficient processing.
  • Reviewed financial documents for completeness and accuracy before submission.
  • Gathered financial histories, environmental reports and property appraisals for review.
  • Reviewed credit reports to verify accuracy of information reported by credit bureaus.
  • Actively participated in weekly team meetings to discuss progress on projects.
  • Processed loan payments, including interest calculations and adjustments for escrow accounts.
  • Established strong relationships with clients through frequent communication about their accounts.

Education

Interstate Business College
Fargo, ND
07.1990 - 05.1992

Skills

  • Customer service
  • Staff training
  • Team leadership
  • Customer relationship management
  • Effective communication
  • Personnel training and development
  • Employee scheduling
  • Staff management
  • Staff motivation
  • Staff scheduling
  • Hiring and onboarding
  • Operations coordination

Certification

  • Crucial Conversations
  • Substitute Teaching License
  • Auditor Certification
  • Certified fraud professional

Timeline

Retail Operations Supervisor

First international Bank and Trust
08.2022 - Current

Loan Assistant

Koda Bank
06.2019 - 08.2022

Interstate Business College
07.1990 - 05.1992

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