Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeni Costales

Caldwell,ID

Summary

A committed individual eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and customer service. Capable of quickly fostering strong professional customer relationships.

Overview

7
7
years of professional experience

Work History

Sales Associate

LoveSac
01.2023 - Current
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Intervention Technician

Lilypad Solutions
Nampa, ID
01.2024 - 09.2024
  • Engaged students through play activities while incorporating therapeutic techniques.
  • Collaborated with parents, teachers, school administrators, and other professionals to ensure successful implementation of interventions.
  • Provided direct one-on-one instruction to children with autism in a variety of settings.
  • Developed basic strategies to promote patient safety, wellness and independence.
  • Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
  • Maintained accurate records of all sessions conducted with students.
  • Assisted in the development of positive behavior supports within the classroom environment.
  • Developed and implemented behavior intervention plans based on individualized needs.

Boise State Housing Front Desk Assistant

Boise State University
08.2022 - 03.2023
  • Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
  • Assisted with monthly inventory counts.
  • Enhanced work order efficiency by implementing streamlined processes and procedures.
  • Reduced project completion times through effective delegation and resource allocation.
  • Achieved client satisfaction by ensuring timely delivery of high-quality services.
  • Trained new employees on work order management systems, leading to a more skilled workforce.
  • Managed a high volume of daily work orders, ensuring accuracy and timeliness throughout the process.
  • Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.

Inventory Control Assistant

Boise State University - Financial Services
08.2021 - 05.2022
  • Facilitated inventory processes across different campus units.
  • Oversaw inventory processes within Controller's Office.
  • Performed modifications on asset records in Bronco Hub.

Front Desk Office Assistant

Boise State University - Student Equity Center
08.2021 - 05.2022
  • Answered phone system and greeted callers enthusiastically.
  • Used internal software to process conference room reservations and to access work schedule.
  • Post public events held by the Student Equity Center on various social media platforms.
  • Greeted visitors and students upon arrival, offered assistance and answered questions regarding anything that deals with the Student Equity Center services.

Guest Service Representative

Boise State University - Housing
07.2021 - 08.2021
  • Greeted students and parents upon arrival at campus, offered assistance and answered questions.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Collaborated with team members to handle student requirements from summer check-in through summer check-out.

Customer Service Associate, Gardener

Lowes Home Improvement
05.2020 - 08.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Executes excellent sales floor merchandising and selling.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Water and use appropriate plant care products to maintain great and healthy sale plants.

AmeriCorps Tutor/Member

AmeriCorps Program
01.2019 - 08.2019
  • Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
  • Planned lessons for allotted time to strengthen weak subjects and build skills.
  • Taught and assisted students in such areas as Reading and Mathematics, creating tailored lesson plans and study guides on subject matter.
  • Supported students with helpful study habits and exam strategies.
  • Designed engaging lessons, using art and visual aids to enhance learning process.
  • Improved test scores by focusing on reading comprehension, math, and critical thinking skills through one-on-one tutoring sessions.
  • Helped students prepare for routine and standardized tests.
  • Integrated technology into sessions to further enhance student learning.
  • Worked with students in classrooms or home environments to provide educational support.
  • Met with students and discussed educational goals and expectations.

Research Assistant Intern

Department Of Land And Natural Resources - DLNR
06.2018 - 07.2018
  • Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.
  • Research and tested eradication methods to prevent the negative effects of Coconut Rhinoceros Beetles on coconut trees on the island.
  • Used internal software's to prepare articles, reports and presentations.
  • Planned, modified and executed research techniques, procedures and tests.

Education

Bachelor of Arts - Elementary Education

Boise State University
Boise, ID
12.2023

Skills

  • CPR/First aid certified
  • Instructional Design
  • Progress Reporting
  • Technology Integration
  • Versatile Response to Change
  • Strategic Concept Development
  • Patience and Empathy
  • Adaptability and flexibility
  • Effective Team Engagement
  • Goal setting
  • Data-driven instruction
  • Active listening
  • Organization and preparation
  • Learning styles
  • Microsoft powerpoint, excel, and Word

Timeline

Intervention Technician

Lilypad Solutions
01.2024 - 09.2024

Sales Associate

LoveSac
01.2023 - Current

Boise State Housing Front Desk Assistant

Boise State University
08.2022 - 03.2023

Inventory Control Assistant

Boise State University - Financial Services
08.2021 - 05.2022

Front Desk Office Assistant

Boise State University - Student Equity Center
08.2021 - 05.2022

Guest Service Representative

Boise State University - Housing
07.2021 - 08.2021

Customer Service Associate, Gardener

Lowes Home Improvement
05.2020 - 08.2020

AmeriCorps Tutor/Member

AmeriCorps Program
01.2019 - 08.2019

Research Assistant Intern

Department Of Land And Natural Resources - DLNR
06.2018 - 07.2018

Bachelor of Arts - Elementary Education

Boise State University

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Jeni Costales