Jeni Davis-Paredes
Houston,TX
Summary
Highly motivated individual actively seeking growth, who is dedicated to developing skills and expanding knowledge. I take a thorough approach to work and am constantly seeking opportunities to enhance my abilities. I strive to be a valuable contributor and do my best to provide a safe leadership environment.
Overview
9
9
years of professional experience
Work History
Assistant Front Office Manager
Sheraton Hotel & Resorts
04.2024 - Current
- Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
- Balanced daily cash transactions, accurately maintaining financial records for the front office department.
- Organized weekly team meetings to address challenges, review progress, and set goals for continuous improvement.
- Managed a 421 room inventory to optimize revenue opportunities during high-demand periods.
Front Office Supervisor
South Shore Harbour Resort
08.2023 - 04.2024
- Supervised front office staff, including hiring and training new employees.
- Handled customer complaints in a professional manner.
- Scheduled staff shifts and assigned duties as needed.
- Prepared reports on occupancy rates, revenue targets, and other performance metrics.
- Resolved conflicts between guests and and or employees in a timely fashion without compromising overall customer satisfaction ratings .
- Evaluated employee performance reviews on an ongoing basis and provided feedback accordingly so that staff members could continue improving their skillset over time .
- Coordinated with other departments to ensure smooth operations..
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
Guest Services
Marriott International, Inc.
08.2022 - 09.2023
- Handled overnight team and guest procedures for Marriott Marquis, a 1000 room hotel.
- Processed customer transactions accurately and efficiently.
- Resolved customer complaints in a timely manner.
- Assisted customers with product selection and answered questions about products, prices, availability, product uses, and credit terms.
- Operated POS systems efficiently to process payments from customers using cash or debit and credit cards.
- Reconciled discrepancies between sales receipts and cash on hand at the end of each shift.
Front Desk Lead/Trainer
Courtyard By Marriott
07.2020 - 08.2022
- Provided feedback on employee performance based on observed results during training sessions.
- Assisted with the development of online learning modules for remote learners.
- Developed assessment tests to evaluate trainees' knowledge of course material.
- Documented all training activities including attendance records, feedback forms, surveys.
- Adapted teaching methods according to the needs of individual learners or groups.
Front Office Manager
Rainey Pool Company
01.2019 - 04.2020
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates.
Assistant Manager
Galveston Aviation FBO
06.2015 - 01.2019
- Coordinated with other departments to ensure smooth flow of operations.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Education
College of the Mainland
10.2023
Universidad De Mexico
01.2006
Skills
- Scheduling and Calendar Management
- Exceptional Customer Support
- Conflict Mediation
- Daily Shift Oversight
- Employee Management
- Staff Management
- Written Communication
- Flexible and Adaptable
- Problem-Solving
- Teamwork and Collaboration
- Active Listening
- Analytical
- Customer Service
- Front Office Operations
- Staff Training and Development
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Front Office Manager
Sheraton Hotel & Resorts
04.2024 - Current
Front Office Supervisor
South Shore Harbour Resort
08.2023 - 04.2024
Guest Services
Marriott International, Inc.
08.2022 - 09.2023
Front Desk Lead/Trainer
Courtyard By Marriott
07.2020 - 08.2022
Front Office Manager
Rainey Pool Company
01.2019 - 04.2020
Assistant Manager
Galveston Aviation FBO
06.2015 - 01.2019
College of the Mainland
Universidad De Mexico