Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jeni Davis-Paredes

Houston,TX

Summary

Highly motivated individual actively seeking growth, who is dedicated to developing skills and expanding knowledge. I take a thorough approach to work and am constantly seeking opportunities to enhance my abilities. I strive to be a valuable contributor and do my best to provide a safe leadership environment.

Overview

9
9
years of professional experience

Work History

Assistant Front Office Manager

Sheraton Hotel & Resorts
04.2024 - Current
  • Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
  • Balanced daily cash transactions, accurately maintaining financial records for the front office department.
  • Organized weekly team meetings to address challenges, review progress, and set goals for continuous improvement.
  • Managed a 421 room inventory to optimize revenue opportunities during high-demand periods.

Front Office Supervisor

South Shore Harbour Resort
08.2023 - 04.2024
  • Supervised front office staff, including hiring and training new employees.
  • Handled customer complaints in a professional manner.
  • Scheduled staff shifts and assigned duties as needed.
  • Prepared reports on occupancy rates, revenue targets, and other performance metrics.
  • Resolved conflicts between guests and and or employees in a timely fashion without compromising overall customer satisfaction ratings .
  • Evaluated employee performance reviews on an ongoing basis and provided feedback accordingly so that staff members could continue improving their skillset over time .
  • Coordinated with other departments to ensure smooth operations..
  • Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.

Guest Services

Marriott International, Inc.
08.2022 - 09.2023
  • Handled overnight team and guest procedures for Marriott Marquis, a 1000 room hotel.
  • Processed customer transactions accurately and efficiently.
  • Resolved customer complaints in a timely manner.
  • Assisted customers with product selection and answered questions about products, prices, availability, product uses, and credit terms.
  • Operated POS systems efficiently to process payments from customers using cash or debit and credit cards.
  • Reconciled discrepancies between sales receipts and cash on hand at the end of each shift.

Front Desk Lead/Trainer

Courtyard By Marriott
07.2020 - 08.2022
  • Provided feedback on employee performance based on observed results during training sessions.
  • Assisted with the development of online learning modules for remote learners.
  • Developed assessment tests to evaluate trainees' knowledge of course material.
  • Documented all training activities including attendance records, feedback forms, surveys.
  • Adapted teaching methods according to the needs of individual learners or groups.

Front Office Manager

Rainey Pool Company
01.2019 - 04.2020
  • Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
  • Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
  • Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates.

Assistant Manager

Galveston Aviation FBO
06.2015 - 01.2019
  • Coordinated with other departments to ensure smooth flow of operations.
  • Resolved conflicts between team members in an effective manner.
  • Maintained up-to-date knowledge of company products and services.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.

Education

College of the Mainland
10.2023

Universidad De Mexico
01.2006

Skills

  • Scheduling and Calendar Management
  • Exceptional Customer Support
  • Conflict Mediation
  • Daily Shift Oversight
  • Employee Management
  • Staff Management
  • Written Communication
  • Flexible and Adaptable
  • Problem-Solving
  • Teamwork and Collaboration
  • Active Listening
  • Analytical
  • Customer Service
  • Front Office Operations
  • Staff Training and Development

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Assistant Front Office Manager

Sheraton Hotel & Resorts
04.2024 - Current

Front Office Supervisor

South Shore Harbour Resort
08.2023 - 04.2024

Guest Services

Marriott International, Inc.
08.2022 - 09.2023

Front Desk Lead/Trainer

Courtyard By Marriott
07.2020 - 08.2022

Front Office Manager

Rainey Pool Company
01.2019 - 04.2020

Assistant Manager

Galveston Aviation FBO
06.2015 - 01.2019

College of the Mainland

Universidad De Mexico
Jeni Davis-Paredes