Jeni Douglas
Winnsboro,TX
Summary
Dynamic Substance Abuse Counselor with a proven track record at TDCJ-Clyde M. Johnston Unit, skilled in developing individualized treatment plans and conducting motivational interviewing. Adept at crisis intervention and fostering client engagement, I effectively enhance recovery outcomes while maintaining client confidentiality and promoting relapse prevention strategies.
Overview
21
21
years of professional experience
Work History
Substance Abuse Counselor
TDCJ-Clyde M. Johnston Unit
06.2020 - Current
- Developed individualized treatment plans for clients to facilitate recovery and improve coping strategies.
- Conducted group therapy sessions, fostering a supportive environment for open discussion and healing.
- Collaborated with multidisciplinary teams to enhance client care and ensure comprehensive support services.
- Monitored client progress, adjusting treatment approaches to meet evolving needs effectively.
- Educated clients on substance abuse issues, promoting awareness and encouraging healthy lifestyle choices.
- Provided crisis intervention to address immediate client needs and maintain safety within the facility.
Head Server/Assistant Manager
Richie's Cafe
02.2016 - 06.2020
- Supervised daily operations, ensuring exceptional service and smooth workflow among staff.
- Trained and mentored junior servers on menu knowledge and customer engagement techniques.
- Coordinated seating arrangements and managed reservations to optimize dining experience.
- Oversaw inventory management, tracking supplies to minimize waste and control costs.
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
Crew Leader/Carhop Server
Sonic DriveIn
08.2015 - 02.2016
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored new crew members on operational procedures and safety protocols.
- Implemented process improvements that enhanced workflow efficiency in a fast-paced environment.
- Managed inventory levels, ensuring availability of supplies for smooth operations.
- Conducted regular quality checks to maintain high standards of food preparation and presentation.
- Resolved customer complaints effectively, fostering positive dining experiences.
Waitress
Furrs Buffet
03.2015 - 09.2015
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Collaborated with kitchen staff to ensure timely order delivery and accuracy.
- Trained new team members on menu items and service standards.
- Managed multiple tables efficiently in a fast-paced environment.
Waitress
Paredes Grill and Bar
08.2013 - 03.2015
- Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
- Efficiently managed multiple tables, balancing orders and timely food delivery.
- Collaborated with kitchen staff to ensure accurate order preparation and presentation.
- Trained new employees on restaurant procedures and best practices in customer service.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Developed strong rapport with regular customers, enhancing overall dining experience.
Waitress
Paredes Bar and Grill
02.2012 - 06.2013
- Assisted in resolving customer complaints swiftly, fostering positive relationships with guests.
- Implemented suggestions for menu improvements based on guest feedback, contributing to enhanced offerings.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Assistant Manager
Sonic DriveIn
01.2010 - 02.2012
- Led team in achieving operational efficiency through process optimization and workflow enhancements.
- Developed training programs to improve staff performance and retention rates.
- Implemented inventory management systems to streamline stock control and reduce waste.
- Facilitated cross-departmental collaboration to enhance communication and project outcomes.
- Mentored junior staff, promoting professional development and fostering a culture of continuous learning.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Assistant Manager
Sonic DriveIn
06.2009 - 02.2010
- Analyzed performance metrics to identify areas for improvement and drive strategic initiatives.
- Coordinated scheduling and resource allocation to maximize productivity across teams.
- Evaluated vendor contracts to ensure cost-effectiveness and quality of service delivery.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Assistant Manager
Sonic DriveIn
01.2007 - 06.2009
- Supervised daily operations to ensure adherence to quality and service standards.
- Trained and mentored staff on operational procedures and customer service techniques.
- Implemented process improvements to enhance efficiency and reduce wait times.
- Coordinated inventory management systems to optimize stock levels and minimize waste.
- Developed team schedules to align staffing with peak business hours for improved service delivery.
- Monitored financial performance, identifying cost-saving opportunities through strategic resource allocation.
Crew Leader
Sonic DriveIn
10.2004 - 01.2007
- Supervised crew members to ensure adherence to operational standards and quality service.
- Trained new staff on efficient food preparation and customer service techniques.
- Implemented scheduling adjustments to optimize team performance during peak hours.
- Monitored inventory levels, coordinating timely restocking of supplies and ingredients.
Education
CCJP-A - Certified Criminal Justice Professional
CEUMatrix
Online Associate of Science - Chemical Dependency Counselor
Texas State Technical College
Waco, TX08-2026
High School Diploma -
Winnsboro ISD
Winnsboro, TX05-2006
Skills
- Clinical documentation
- Relapse prevention
- Client confidentiality
- Motivational interviewing
- Substance use screening
- Crisis intervention
- Addiction assessment
- Anger management
- Individual counseling
- Continuing care planning
- 12-step programs
Timeline
Substance Abuse Counselor
TDCJ-Clyde M. Johnston Unit
06.2020 - Current
Head Server/Assistant Manager
Richie's Cafe
02.2016 - 06.2020
Crew Leader/Carhop Server
Sonic DriveIn
08.2015 - 02.2016
Waitress
Furrs Buffet
03.2015 - 09.2015
Waitress
Paredes Grill and Bar
08.2013 - 03.2015
Waitress
Paredes Bar and Grill
02.2012 - 06.2013
Assistant Manager
Sonic DriveIn
01.2010 - 02.2012
Assistant Manager
Sonic DriveIn
06.2009 - 02.2010
Assistant Manager
Sonic DriveIn
01.2007 - 06.2009
Crew Leader
Sonic DriveIn
10.2004 - 01.2007
CCJP-A - Certified Criminal Justice Professional
CEUMatrix
Associate of Science - Chemical Dependency Counselor
Texas State Technical College
High School Diploma -
Winnsboro ISD