Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jeni Hamil

Jeni Hamil

Houston,TX

Summary

Manager with over 20 years of experience providing administrative support to staff members and facility management. Proven track record of effectively leading teams to achieve targets. I possess strong multi-tasking skills, with the ability to simultaneously manage several projects and schedules. I possess excellent customer service skills and carry a positive outlook on life. Tech savvy and very dependable. Willing to relocate for the right opportunity.

Overview

34
34
years of professional experience

Work History

Business Owner

Hamil’s Crafts and Blessings
05.2016 - Current
  • Successfully managed all aspects of business operations.
  • Implemented innovative marketing strategies to boost sales.
  • Oversaw Inventory Control and Supply Ordering
  • Managed Invoicing and Collections
  • Provided excellent customer service.
  • Set Competitive pricing, maximizing profit.
  • Handled profit/loss analysis to inform strategic decisions.
  • Developed and executed contracts with vendors.

Area Manager

Access Self Storage
05.2020 - 12.2022
  • Cultivated team growth and skills enhancement by mentoring.
  • Managed 1200-unit property and supervised 7 additional properties ensuring optimal operations.
  • Implemented auctions.
  • Conducted Property Audits.
  • Oversaw Collections
  • Excelled in Customer Service and Retail Management, Boosting customer satisfaction.
  • Oversaw event planning, scheduling, and team building events.
  • Interviewing, Hiring, Firing, and human resource Meetings.
  • Boosted sales and marketing efforts by conducting monthly competitor comparisons.

Manager

Store More Self Storage
01.2012 - 12.2016
  • Boosted storage unit occupancy rates by optimizing customer service interactions.
  • Oversaw retail management, boosting sales through innovative marketing strategies.
  • Fostered a collaborative and supportive work environment.
  • Enhanced company’s visibility and customer engagement
  • Directed residential and commercial rentals, increasing occupancy by 45%.
  • Leveraged analytical skills to optimize property management.
  • Exercised visionary leadership in retail management and supervision.
  • Applied innovative solutions in the hiring and human resource process.

District Manager

Centex CASAS
11.2007 - 01.2012
  • Managed Multiple properties which included a trailer park that housed 20 plus mobile homes and RV sites, 2 apartment complexes, and real estate houses for sale or rent.
  • Performed thorough background and credit checks to ensure quality tenants.
  • Successfully collected rent, handled all evictions, balancing firmness with empathy.
  • Implemented strategies, increasing property visibility and occupancy rates.
  • Oversaw daily operations including scheduling, payroll, and profit/loss analysis.
  • Conducted regular property inspections, insuring compliance with safety and quality standards.
  • Provided excellent customer service, resolving tenant complaints or issues promptly and professionally.
  • Managed property budgets, optimizing spending and increasing profitability.
  • Led a team of staff, fostering a positive, collaborative, and supportive work environment.

Office Manager and Cashier

Brookshire Bros.
01.1994 - 12.1998
  • Managed office operations ensuring smooth workflows.
  • Handled customer complaints with a collaborative approach.
  • Maintained accurate financial records through diligent accounting.
  • Provided relief for staff, demonstrating flexibility and teamwork.
  • Enhanced store efficiency by stocking products effectively
  • Organized and managed the video department prioritizing organization, records, and detail- focus.
  • Balanced end of shift finances, ensuring accuracy and accountability
  • Served as cashier when extra help was needed, ensuring excellent customer service.
  • Served as a Petro gas clerk demonstrating versatility and adaptability.
  • Managed breaks for staff, promoting a supportive work environment.

Assistant Store Manager

Hullum Dry Goods
01.1992 - 04.1996
  • My very first job was at Hullum Dry Goods, a family-owned business Here is where I learned the most about customer service and money management. I was here every day after school and summers before I turned 16 and could get a job legally. This was where I was introduced into bookkeeping, clerical, customer service, counting change back without the use of a machine telling me how much change to give back and so much more.
  • Assisted in managing daily store operations, ensuring adherence to company policies and procedures.
  • Supported training and development of team members, fostering a collaborative work environment.
  • Monitored inventory levels and coordinated restocking efforts to maintain product availability.
  • Implemented visual merchandising standards to enhance customer shopping experience and drive sales.
  • Conducted regular audits of store processes, identifying areas for improvement and enhancing operational efficiency.
  • Handled customer inquiries and resolved issues promptly, contributing to high customer satisfaction rates.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Front Desk Receptionist

Quality Inn Suites
01.2020 - 05.2025
  • Managed front desk operations, ensuring smooth guest check-in and check-out processes.
  • Coordinated appointments and maintained accurate scheduling for multiple departments.
  • Developed and implemented efficient filing systems to enhance record-keeping accuracy.
  • Trained new staff on reception protocols, enhancing team performance and service delivery.
  • Assisted in resolving guest inquiries, fostering positive relationships and customer satisfaction.
  • Oversaw inventory management of office supplies, ensuring availability and cost efficiency.
  • Collaborated with management to improve front desk workflows, increasing operational efficiency.
  • Monitored visitor access and maintained security protocols to ensure safety of guests and staff.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Organized and maintained files and records to ensure up-to-date documentation.
  • Compiled and submitted daily reports on front desk activities, offering insights for process improvements.

Education

Bachelor of Science - Business Management

University of Phoenix
Tempe, AZ
03-2026

Associate of Science - Business Management

Central Texas College
Killeen, TX
05-2021

Skills

  • Performance Optimization
  • Team Building
  • Multi-Site Operations
  • Time Management
  • Networking
  • Marketing
  • Budget/Financing
  • Profitability
  • Human Resources
  • Customer Relations
  • Resolving Conflict
  • Leadership
  • Goal Setting
  • Problem Solving/Solutions
  • Loss Prevention
  • Visionary
  • Quick Learner
  • Creative
  • YARDI
  • SITELINK
  • OFFICE Software
  • GOOGLE Teams
  • Highly Motivated
  • Dependable
  • Business Laws
  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Store organization
  • Time management
  • Team building and leadership
  • Customer relations
  • Inventory control
  • Retail operations
  • Store opening and closing
  • Attention to detail
  • Customer service management
  • Staff supervision
  • Store operations
  • Stock management
  • Team management
  • POS systems
  • POS systems operations
  • Employee scheduling
  • Hiring and training
  • Staff management
  • Upselling and cross selling
  • Pricing and markdowns
  • Work Planning and Prioritization
  • Mentoring and coaching
  • Goals and performance
  • Display setup
  • Loss prevention
  • Employee coaching
  • Sales expertise
  • Strategic planning
  • Relationship building and management
  • Stock rotations
  • Order management
  • Inventory counting
  • Strategic merchandising
  • Sales strategies
  • Records management
  • Shift scheduling
  • Microsoft Office Suite
  • Business development and planning
  • Flexible schedule
  • Scheduling coordination
  • Incident reports
  • Marketing and promotions
  • Human resource policies
  • Cost control
  • Billing
  • Vendor management
  • Motivational techniques
  • Department oversight

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Area Manager

Access Self Storage
05.2020 - 12.2022

Front Desk Receptionist

Quality Inn Suites
01.2020 - 05.2025

Business Owner

Hamil’s Crafts and Blessings
05.2016 - Current

Manager

Store More Self Storage
01.2012 - 12.2016

District Manager

Centex CASAS
11.2007 - 01.2012

Office Manager and Cashier

Brookshire Bros.
01.1994 - 12.1998

Assistant Store Manager

Hullum Dry Goods
01.1992 - 04.1996

Bachelor of Science - Business Management

University of Phoenix

Associate of Science - Business Management

Central Texas College

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