Jeni Llerena
Charlotte,United States
Summary
Accomplished Program Coordinator with a proven track record at Endeavors, adept in strategic planning and relationship building. Spearheaded initiatives that exceeded productivity expectations and achieved a high success rate in client enrollment. Expertise in intake assessment and case management, coupled with a commitment to fostering positive client relationships and program development.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Parenting Education Coordinator
Endeavors
01.2022 - Current
- Responsible for conducting parenting education orientation and classes to assigned clients through the STEP (Systematic Training for Effective Parenting) program.
- Complied with policies and procedures governing the program and ensured that the program was operating at maximum efficiency.
- Exceeded program productivity expectations on a regular and sustained basis.
- Developed positive working relationships and built a close rapport with clients.
Program Coordinator
Endeavors
07.2021 - 01.2022
- Responsible for planning and coordinating the day-to-day fiscal, administrative and operational activities of the program, while working in collaboration with staff and clinicians to cultivate a client-centered and trauma informed approach to service provisions.
- Managed a high number of referrals on a consistent and sustained basis with a 90% success rate on calls and enrollment in Mental Health Evaluations.
- Maintained excellent communication and built positive relationships with GEO-BI offices.
MEC Pre-K Registration and Intake Specialist
Smart Start Of Mecklenburg County
02.2020 - 12.2020
- Responsible for planning and coordinating the day-to-day functions of the main office.
- Explained eligibility requirements and application details during intake assessment.
- Answered phone calls on a daily basis and provided new clients with required paperwork to initiate service.
- Collected, verified, recorded and processed client demographics, and referral information.
Program Manager
Union County Public Schools
10.2019 - 01.2020
- Organization closed and program was transferred from Literacy Council over to UCPS.
- Coordinated transition by prepping new facility and transferring all inventory.
- Primarily responsible for the administration and coordination of grand funds (i.e. recruitment, marketing, curriculum implementation and retention of families).
Program Manager
Literacy Council Of Union County
11.2015 - 07.2019
- Responsible for the overall management and program development, budget, expenditures, and financial reports.
- Met with project stakeholders on a regular basis to assess progress and make adjustments to logic model according to grant requirements.
- Led a staff of five by ensuring the organization's goals and expectations were met and by maintaining a safe, secure, and legal work environment.
- Increased participation and retention rate by 85% in family literacy program.
- Measured and reported outcomes for programs and assisted with grant applications.
Parenting Education Coordinator
Union County Public Schools
01.2014 - 06.2015
- Responsible for the administration and coordination of grant funds.
- Prepared quarterly program performance and monthly financial reports to ensure compliance with program requirements and fidelity of program model.
- Designed and presented Family Literacy workshops in English and Spanish to families with children under 5 year of age.
- Provided supervision ro Family Literacy Assistant by coordinating the weekly work schedule, assigning projects as needed, and providing training opportunities, evaluations, and feedback.
Education
Bachelor of Science - Educational Administration
Universidad Del Quindio
Colombia/ South AmericaMaster of Arts - Human Services Counseling
Liberty University
Lynchburg, VASkills
- Intake Assessment
- Database Management
- Eligibility Review
- Information Collection
- Case Management
- Relationship Building
- Project Coordination/ Management
- Scheduling and Calendar Management
- Customer Service
- Strategic Planning
- Attention to detail
- Work Planning and Prioritization
Accomplishments
- Mentored new team members and helped create a pathway to achieve ongoing client success.
- Participated in the development of new projects such as video training materials, documentation of service deliveries and others.
- Helped retained a high number of clients and exceeded productivity goals on a regular basis which led to the graduation of 223 clients in just two years.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Certification
- Interdisciplinary Certificate in Humanitarian Assistance, Boston College - 2024
- Graduate Certificate in Educational and Instructional Technology - Universidad Cooperativa de Colombia
Timeline
Parenting Education Coordinator
Endeavors
01.2022 - Current
Program Coordinator
Endeavors
07.2021 - 01.2022
MEC Pre-K Registration and Intake Specialist
Smart Start Of Mecklenburg County
02.2020 - 12.2020
Program Manager
Union County Public Schools
10.2019 - 01.2020
Program Manager
Literacy Council Of Union County
11.2015 - 07.2019
Parenting Education Coordinator
Union County Public Schools
01.2014 - 06.2015
Bachelor of Science - Educational Administration
Universidad Del Quindio
Master of Arts - Human Services Counseling
Liberty University
- Interdisciplinary Certificate in Humanitarian Assistance, Boston College - 2024
- Graduate Certificate in Educational and Instructional Technology - Universidad Cooperativa de Colombia
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