Jeni Martin
Colville,WA
Summary
Dynamic leader with a proven track record at Clark's All Sports, adept in inventory management and team leadership. Excelled in fostering customer satisfaction and streamlining operations, ensuring a well-stocked and efficient environment. Skilled in visual merchandising and staff training, consistently enhancing team performance and sales outcomes.
Overview
31
31
years of professional experience
Work History
Retail Store Manager
Clark's All Sports
Colville, WA
01.1999 - Current
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Maintained store staff by recruiting, orienting and training employees.
- Attended trade shows, conferences, and other industry events to stay current with trends.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Prepared staff work schedules and assigned team members to specific duties.
- Supervised staff to ensure customer satisfaction and proper performance of duties.
- Oversaw retail operations to ensure all stations were operating efficiently and maintaining customer service standards.
- Formed and sustained strategic relationships with clients.
- Hired, trained, mentored, and evaluated staff members on a regular basis.
- Managed daily operations of the store, including opening and closing procedures.
- Staged merchandise and stocked sales floor to stimulate impulse sales.
Owner/in Home Daycare
Self Employed
Colville, WA
01.1997 - 01.1999
- Planned nutritious meals that meet USDA guidelines for nutritional value while also being appealing to young palates.
- Created a safe, nurturing environment to promote learning and growth in children.
- Established relationships with parents and guardians to foster strong communication regarding their child's progress.
- Reviewed and evaluated programs for compliance with state, local and federal regulations.
Receptionist
Colville Physical Therapy
Colville, WA
01.1994 - 01.1997
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Transmitted information or documents to customers through email, mailings, or fax machine.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Scheduled and confirmed appointments and meetings for management team.
Education
Central Washington University
Ellensburg, WASkills
- Inventory management
- Visual merchandising
- Staff training
- Sales forecasting
- Customer service
- Team leadership
Timeline
Retail Store Manager
Clark's All Sports
01.1999 - Current
Owner/in Home Daycare
Self Employed
01.1997 - 01.1999
Receptionist
Colville Physical Therapy
01.1994 - 01.1997
Central Washington University