Jeni Prevost
Cascadia Health
28
years of professional experience
1
Certification
Compassionate Peer Provider with a strong background in customer service and teamwork. Skilled in conflict resolution and problem-solving, enhancing team dynamics and community support. Experienced in relationship building, fostering supportive environments, and committed to continuous improvement and exceptional service.
Work History
Peer Provider/QMHA-R
2 Years 4 Months- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Passionate about learning and committed to continual improvement.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Organized and detail-oriented with a strong work ethic.
Mail Carrier
8 Months- Delivered mail and packages efficiently across designated routes, ensuring timely service.
- Managed daily delivery schedules and adhered to established protocols for safety and security.
- Utilized handheld devices for tracking deliveries and confirming receipt of packages.
- Maintained accurate records of deliveries and addressed discrepancies promptly.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
Bartender
5 Years 1 Month- Resolved customer inquiries and complaints promptly, ensuring positive experiences and retention.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Bartender
11 Months- Crafted innovative cocktail recipes, enhancing menu offerings and customer satisfaction.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Developed relationships with regular customers, fostering loyalty and repeat business.
Bartender
2 Years 9 Months- Developed relationships with regular customers, fostering loyalty and repeat business.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Resolved customer inquiries and complaints promptly, ensuring positive experiences and retention.
- Upheld strict regulations for safe alcohol service and food safety.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at the end of each shift.
Dispatcher
5 Years 1 Month- Trained new dispatchers on operational procedures and safety protocols.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained high levels of confidentiality and discretion with sensitive information.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Scheduled and organized delivery routes.
- Answered phone calls and responded to customer emails.
Bartender
10 Years 5 Months- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
- Trained new staff on bartending techniques and customer service best practices.
- Implemented efficient service strategies, reducing wait times during peak hours.
- Oversaw daily operations of bar area, maintaining cleanliness and organization standards.
Skills
Data management tools
Conflict resolution
Crisis intervention
Effective communication
Written communication
Listening skills
Teamwork and collaboration
Empathy in interactions
Friendly
positive attitude
Dependable and responsible
Certification
THW-Peer Support Specialist, OHA
Qualified Mental Health Associate-R, MHACBO
Basic Life Support Provider, American Heart Association
Certified OHP Assister, OCHE
Timeline
Peer Provider/QMHA-R
Cascadia Health
04.2024 - CurrentRead More
Mail Carrier
United Stated Postal Service
04.2023 - 12.2023Read More
Bartender
Alibi
11.2018 - 12.2023Read More
Bartender
Ambassador
02.2018 - 01.2019Read More
Bartender
Overlook Restaurant & Lounge
04.2015 - 01.2018Read More
Dispatcher
Garda Armored Services
06.2008 - 07.2013Read More
Bartender
Acropolis
06.1998 - 11.2008Read More