Summary
Overview
Work History
Education
Skills
Additional Information
Software
Timeline
AssistantManager
Jeni Vaught

Jeni Vaught

Banking & Finance
St. Augustine,Fl

Summary

Focused on supporting business management with developing and implementing successful operational and service policies. Well-versed in Banking practices, standards and regulations. Solid financial acumen, operations experience and natural leadership talents. Determined Manager with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success. Resilient, organized, and proficient in organizing schedules and enhancing financial controls. Effectively plan sales strategies, coordinate service initiatives and motivate employee excellence. Recognize team weaknesses and optimize plans to drive growth. Assistant Operation Manager with extensive background in administration and human resources. Supervise daily operations and organizations. Strong competencies for addressing operational issues and concerns quickly. Determines staffing requirements, work assignments and schedules for new projects. Excellent skills hiring and recruiting to develop high-performing teams. Smoothly direct employees carrying out daily operations to achieve demanding production goals, schedules and budget targets. Driven leader with excellent analytical, decision-making and project management abilities. Maintain employee focus and achieve quality targets with hands-on supervision. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

38
38
years of professional experience

Work History

Lending Operations Associate Manager 2

Wells Fargo Home Mortgage
07.2012 - Current
  • Lead the activities and operations of loan processing team virtually
  • Responsible for hiring, coaching, development goals and objectives, staffing models, schedules, performance standards, and funding goals while promoting teamwork with partners and other corporate departments
  • Manage and influence performance of business unit by working as a part of the decision-making management team
  • Participate in strategic planning for the Area to provide recommendations for future implementations in the Region
  • Provide escalation support between sales team, customers, and external vendors to ensure results
  • The ability to gather and transform large volumes of data
  • Ability to execute in a fast-paced, demanding environment while balancing multiple priorities.

Store Manager

Wells Fargo Bank
08.2009 - 07.2012
  • Create, train, manage and coach a successful sales team
  • Manage retail sales and service functions
  • Promoting teamwork with partners and other corporate departments
  • Develop and administer budgets, business development goals and objectives, staffing models, schedules, and performance standards.

Home Mortgage Consultant

Wells Fargo Home Mortgage
01.2005 - 08.2009
  • Originate Conventional, Government, Construction/Perm and Home Equity Loans
  • Analyze loan applications to structure loans to meet customer needs
  • Developing and maintaining relationships with realtors, customers, and bank partners
  • Cross selling of other banking products while achieving set goals.

Loan Team Lead

Chase Home Finance Home
07.2003 - 01.2005
  • Originate and process Conventional, FHA, VA, and Construction/Perm loans
  • Analyze loan applications to identify appropriate credit grades and structure loans to meet customer needs and wants
  • Developing excellent relationships with realtors, builders, customers, and bank partners
  • Cross selling of other banking products while achieving set goals
  • Managed and coached Relationship Bankers in mortgage refinance production for five branch Locations.

Beneficial Finance Assistant Sales Manager

07.2002 - 05.2003
  • Profiling, soliciting, and cold calling on prospective customers
  • Originating, processing, and closing of mortgage loans
  • Assisting in managing, coaching, and recruiting of sales staff while achieving satisfactory audits and personal production.

Credit Account Executive

GreenPoint
03.1995 - 07.2002
  • Field marketed loan products and services in West Virginia and Eastern Kentucky to increase market share and personal production
  • Underwrote credit applications on site for dealers
  • Conducted training seminars for a minimum of 40 hours a quarter
  • Field collected on past due accounts and investigated/resolved Attorney General and Customer Complaints.

Credit Manager

01.1995 - 01.1997
  • Underwrote Credit Applications for manufactured housing while managing a 15-person processing and closing department
  • Responsible for recruiting, training, scheduling, individual coaching, semi-annual reviews, customer service scores, and reports.

Mortgage Loan Processor

Molten, Allen & Williams
02.1992 - 03.1995
  • Processed Conventional, VA, FHA, and West Virginia Housing Loans
  • Supported office staff by originating and closing loans as needed.

Operations Coordinator

One Valley Bank Trust
01.1986 - 02.1992
  • Attention to detail, bookkeeping, auditing, customer service, and overall office duties.

Education

Associate of Science - Science – Accounting

West Virginia State College, Institute
05.2001 -

Bachelor of Arts - Business

West Virginia State College
05.2001 -

Skills

Microsoft Office (Word, Excel, Outlook, and PowerPoint)undefined

Additional Information

  • CAREER Team oriented professional with extensive business/operations knowledge of the mortgage and banking industry with excellent sales ability, management, relationship building, compliance and customer service skills. Drive accountability for assigned initiatives and limit risk exposure. Deliver solutions that are long-term and require vision, creativity, innovation, advanced analytical and inductive thinking Coordinate highly complex activities and resolution Ability to communicate effectively with business partners and senior management Excellent verbal, written and interpersonal communication skills with attention to detail Proven experience leading a team virtually and in person to meet individual goals, team sales, and customer satisfaction goals Strong analytical skills with high attention to detail and accuracy. Ability to exercise independent judgment to identify and resolve problems

Software

Microsoft Products

Timeline

Lending Operations Associate Manager 2

Wells Fargo Home Mortgage
07.2012 - Current

Store Manager

Wells Fargo Bank
08.2009 - 07.2012

Home Mortgage Consultant

Wells Fargo Home Mortgage
01.2005 - 08.2009

Loan Team Lead

Chase Home Finance Home
07.2003 - 01.2005

Beneficial Finance Assistant Sales Manager

07.2002 - 05.2003

Associate of Science - Science – Accounting

West Virginia State College, Institute
05.2001 -

Bachelor of Arts - Business

West Virginia State College
05.2001 -

Credit Account Executive

GreenPoint
03.1995 - 07.2002

Credit Manager

01.1995 - 01.1997

Mortgage Loan Processor

Molten, Allen & Williams
02.1992 - 03.1995

Operations Coordinator

One Valley Bank Trust
01.1986 - 02.1992
Jeni VaughtBanking & Finance