Summary
Overview
Work History
Education
Skills
Timeline
Generic

JENIA RILEY

LIVONIA,Louisiana

Summary

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Overview

28
28
years of professional experience

Work History

Policyholder Relationship Specialist

Citizens/Security Plan Ins
10.2018 - Current
  • Call customers that are on the call lapse list to assist them with getting there policies up to date and placed on current.
  • Help train new associates on techniques and procedures
  • Answer phones
  • Collect premiums and assist agent with accounts that may have some issues.
  • Help with explaining the policies to customers


Store Manager

Dollar General
09.2012 - 09.2017
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Big Builder Contractor Sales

Sears
11.2011 - 03.2014
  • Worked closely with owners throughout process to keep projects in line with individual visions.
  • Work with contractor and customers on appliance packages for their new homes.
  • Work with the customers and contractors on delivery and installation of appliances.
  • Managed accounts for builders and assisted them with all appliance needs.

Pro Sales Manager

Home Depot
09.1995 - 11.2007
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Managed accounts to retain existing relationships and grow share of business.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Implemented systems and procedures to increase sales.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Organized promotional events and interacted with community to increase sales volume.

Education

Associate of Arts - Accounting And Business Management

Delta College of Arts & Technology
Baton Rouge, LA
06.1993

Skills

  • Time Management
  • Patience and Tolerance
  • Open-mindedness
  • Social Perceptiveness
  • Problem Solving
  • Self-awareness
  • Trust Building
  • Effective Communication
  • Goal Setting
  • Public Speaking
  • Positive Attitude
  • Stress Management
  • Conflict Resolution
  • Decision Making
  • System Implementation
  • Multi-Line Phone Talent
  • Recordkeeping Strengths

Timeline

Policyholder Relationship Specialist

Citizens/Security Plan Ins
10.2018 - Current

Store Manager

Dollar General
09.2012 - 09.2017

Big Builder Contractor Sales

Sears
11.2011 - 03.2014

Pro Sales Manager

Home Depot
09.1995 - 11.2007

Associate of Arts - Accounting And Business Management

Delta College of Arts & Technology

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JENIA RILEY