Jeniah Stephens
Sanford,FL
Summary
Hardworking and enthusiastic college student working towards a B.S. in Nursing. I have proven my ability to establish and maintain excellent communication and relationships with clients. I am also organized, detail oriented, and experienced in properly handling customer inquiries and transactions. I am also knowledgeable about HIPPA compliance, service and clerical requirements.
Overview
4
4
years of professional experience
Work History
First Impression Receptionist
Complete Health
08.2023 - Current
- Confirmed appointments, communicated with patients and updated patient records.
- Maintained a well-organized reception area with updated materials.
- Supported office efficiency by performing data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information in accordance to HIPPA.
- Planned events for the office and aided with other events planned by other coworkers and upper management
- Verified eligibility and benefits for patients including make sure insurance policies were up to date.
Front Desk Receptionist/ Key Holder
MassageLuxe Lake Mary
10.2021 - 08.2023
- Made sure spa maintained cleanliness and safety
- Monitored and maintained the lobby area and front desk to ensure a clean, safe, and pleasant environment for guests and staff
- Trained new employees on front-desk operations, procedures, and spa policies
- Answered telephone calls to schedule and confirm appointments, provide information, and assistance to guests and other staff members
- Maintained accurate and organized customer profile and records
- Assisted in providing new and current clients with information about the spa and all services and packages they provide.
Cashier
Winn-Dixie Sanford
01.2021 - 10.2021
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
- Assisted customers with locating items and providing product information
- Greeted customers in a friendly and professional manner
- Handled customer complaints calmly and professionally and providing a manager when needed
- Stocked shelves and ensured product displays were organized and attractive
- Followed company policies and procedures in terms on cleanliness and managing customer information
- Assisted with setting up promotional displays.
Sales Associate
Express Woodbridge
02.2020 - 10.2020
- Developed and implemented a customer feedback system
- Utilized sales techniques to understand customer needs and provide tailored solutions
- Used point-of-sale systems to accurately and efficiently process customer transactions
- Maintained a clean, organized, and inviting store environment
- Greeted customers in a timely and friendly manner
- Demonstrated a comprehensive knowledge of product features
- Maintained accurate inventory records and restocked shelves as needed
- Identified customer needs and provided solutions through product recommendations.
Education
AA- Associate of arts -
Seminole State College of Florida Sanford/Lake Mary
Sanford, FL07.2024
Skills
- Computer Skills
- Time Management
- Communication Skills
- Fast Learner
- Customer Service
- Ability to Learn Quickly
- Organization skills
- Data Entry
Timeline
First Impression Receptionist
Complete Health
08.2023 - Current
Front Desk Receptionist/ Key Holder
MassageLuxe Lake Mary
10.2021 - 08.2023
Cashier
Winn-Dixie Sanford
01.2021 - 10.2021
Sales Associate
Express Woodbridge
02.2020 - 10.2020
AA- Associate of arts -
Seminole State College of Florida Sanford/Lake Mary
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