Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jenica Baker

2444 Moore Blvd #102,CA

Summary

Experienced customer service professional with over 10 years of industry experience. Successful owner of a cleaning business, skilled in business operations, client relations, and team management. Proven track record of fostering long-lasting relationships and driving business growth through exceptional customer service.

Overview

8
8
years of professional experience

Work History

Owner

Angels Touch Cleaning Solutions
Sacramento, California
08.2020 - Current
  • Managed daily operations such as scheduling cleaning appointments, inventory management, and task completion.
  • Developed and sustained strong relationships with clients by understanding their needs, promptly addressing concerns, and overseeing the quality of services provided.
  • Managed finances by budgeting, invoicing, tracking expenses, and maximizing business profitability.
  • Developed and implemented marketing strategies to attract new clients, conducted sales pitches, and negotiated contracts.

Server/Trainer

Olive Garden
Sacramento, California
02.2019 - Current
  • Customer Service: Providing excellent customer service by greeting guests, taking orders, answering questions about the menu, and ensuring guest satisfaction throughout their dining experience.
  • Upselling and Promotion: Suggesting additional items, such as appetizers, desserts, or specialty drinks, to enhance the dining experience and increase sales.
  • Payment Processing: Presenting and processing bills accurately, handling cash and credit card transactions, and providing change or processing card payments using POS systems.
  • Collaboration with Kitchen Staff: Communicating orders to the kitchen, coordinating timing for food preparation, and ensuring that special requests or modifications are accurately conveyed.

Customer Service Representative

Teletech- Bank of America
Kalispell, Montana
06.2016 - 06.2017
  • Received and handled calls from bank customers, addressing their inquiries, concerns, and requests professionally
  • Account Management: Assist customers with account-related tasks, such as balance inquiries, transaction history requests, account updates, and account closures.
  • Product Knowledge: Maintain a thorough understanding of the bank's products and services, including deposit accounts, loans, credit cards, and online banking platforms.
  • Documentation: Accurately document customer interactions, inquiries, and resolutions in the bank's CRM system or database for future reference and tracking purposes.

Education

Business - General Education

Sacramento City College
Sacramento, California
06.2016

Skills

  • Business Operations
  • Client Relations
  • Problem Resolution
  • Exceptional Customer Service
  • Effective Communication

Timeline

Owner

Angels Touch Cleaning Solutions
08.2020 - Current

Server/Trainer

Olive Garden
02.2019 - Current

Customer Service Representative

Teletech- Bank of America
06.2016 - 06.2017

Business - General Education

Sacramento City College

Similar Profiles

CREATE PROFILE
Jenica Baker