Jenica Bates
Austin,TX
Summary
Adaptable professional with a proven record of excellence in multifaceted roles, including positions as a childcare engineer, teacher's assistant, customer service representative, and front desk assistant manager. Distinguishes oneself through adept interpersonal finesse, meticulous organizational prowess, and an unwavering dedication to excellence across diverse industries. Positioned as a dynamic candidate poised to thrive in varied and dynamic work environments, underscoring a commitment to delivering exceptional results.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Fox Robotics
06.2021 - 11.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and improving overall user experience.
- Enhanced customer satisfaction by efficiently managing reception area and addressing client concerns promptly.
- Streamlined office operations for increased efficiency, implementing organized filing systems and optimizing appointment scheduling processes.
- Reduced wait times for clients with effective appointment management and timely communication of delays or changes.
- Increased overall client retention rate by consistently delivering exceptional service and fostering positive relationships with customers.
- Boosted team performance through regular staff meetings, discussing challenges and successes, and implementing strategic solutions for improvement.
Childcare Engineer
Desiree Duhadway
08.2020 - 11.2023
- Enhanced children''s cognitive development by implementing engaging educational activities.
- Promoted healthy eating habits for improved nutrition, preparing nutritious meals and snacks daily.
- Supported children''s emotional growth by providing a nurturing environment and addressing individual needs.
- Developed age-appropriate routines to establish structure in children''s daily lives, fostering a sense of security and predictability.
- Facilitated creative expression through arts and crafts projects, stimulating imagination and fine motor skills development.
- Ensured a safe environment for playtime activities, closely monitoring interactions while encouraging independence and problem-solving skills.
Teacher's Assistant
Aurora Academy
08.2020 - 05.2022
- Kept classroom clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Graded assignments and reported individual progress to teacher.
- Helped teachers recognize learning issues evidenced in one-to-one support instruction.
- Maintained safety and security by overseeing students in recess environments.
- Supported student learning objectives through personalized and small group assistance.
- Assisted lead teacher with lesson plan creation and materials development .
Assistant Salon Manager
Body Bronze
03.2014 - 07.2020
- Improved customer satisfaction by providing personalized consultations and recommending appropriate tanning products.
- Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
- Increased salon revenue through upselling tanning packages and retail products to clients.
- Enhanced client experience with thorough knowledge of tanning equipment, proper usage, and safety guidelines.
- Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
- Ensured compliance with state regulations by monitoring client usage of tanning equipment and enforcing age restrictions.
Professional Nanny
Dr. Farhad Farokhi (Cardiothoracic Surgeon)
07.2017 - 05.2020
- Cared for two boys, now 10 & 12
- Help develop or monitor family schedule.
- Offered positive and nurturing environments to support child social and emotional growth.
- Meet regularly with parents to discuss children's activities and development.
- Model appropriate social behaviors and encourage concern for others to cultivate development of interpersonal relationships and communication skills
- Observe children's behavior for irregularities, take temperature, transport children to doctor, or administer medications, as directed, to maintain children's health.
- Traveled with families to care for children, allowing parents to share private time while giving children fun adventures in diverse environments.
- Safely transported children to and from school, medical appointments and extra-curricular activities.
- Worked with parents to develop and implement discipline programs to promote positive behavior.
- Engaged with children on individual basis to build positive relationships.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Identified warning signs of emotional and developmental problems in children.
Special Needs Nanny
Paul Marriett (DUI And Criminal Defense Lawyer)
07.2018 - 04.2020
- Care for one Special Needs child, one child from 4-7, one child from newborn-2 years old
- Promoted language development skills through reading and storytelling.
- Supported children in daily activities, including playing, meals and snacks, hygiene and socialization.
- Made healthy snacks and meals for 3 children.
- Assisted with light housekeeping duties as well as running errands.
- Encouraged children to be understanding of and patient with others.
- Provided developmentally appropriate activities for children.
Professional Nanny
Anthony & Michelle Marzorati- Healthcare Tech Mgmt
06.2018 - 04.2020
- Cared for one child, 11 months-3 years old
- Established and maintained safe play environment for children.
- Offered positive and nurturing environments to support child social and emotional growth.
- Stayed current on toy and child-related recalls and safety warnings.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Communicated with parents about daily activities and behaviors.
- Promoted language development skills through reading and storytelling.
Professional Nanny
Dr. Jennifer Folz-Smith (Psychiatrist)
08.2017 - 08.2019
- Gave exceptional care for one Special Needs child, age 5, and toddler, age 11 months
- Promoted language development skills through reading and storytelling.
- Supported children in daily activities, including playing, meals and snacks, hygiene and socialization.
- Helped children complete homework assignments and school projects.
- Supervised children on playground to help develop physical and social skills.
- Studied and performed research on food allergies to provide higher level of care and oversight for individuals with such conditions.
- Organized activities that enhanced children's physical, emotional and social well-being.
- Encouraged children to be understanding of and patient with others.
Professional Nanny
Dr. Brandon Tana Dreier (Dentist)
08.2017 - 05.2019
- Cared for two children, aged 19 months & 4 years old
- Coordinated different types of activities to enhance physical and intellectual development
- Developed games and activities using arts and crafts to support learning and verbal skills
- Balanced playtime and limited screen time to optimize types of stimulation and support development of fine motor, gross motor and cognitive skills
- Engaged with children on individual basis to build positive relationships
- Encouraged children to be understanding of and patient with others
Education
Associate of Arts - Business, Marketing
Rock Valley College
Rockford, IL4 2019
Associate of Arts - Early Childhood Education
Austin Community College
Austin, TX04.2026
Skills
- Goal Setting
- Organizational Skills
- Customer Relations
- Communication Skills
- Team Bonding
- Time management
- Leadership
- Customer Service Management
References
References available upon request.
Timeline
Customer Service Representative
Fox Robotics
06.2021 - 11.2023
Childcare Engineer
Desiree Duhadway
08.2020 - 11.2023
Teacher's Assistant
Aurora Academy
08.2020 - 05.2022
Special Needs Nanny
Paul Marriett (DUI And Criminal Defense Lawyer)
07.2018 - 04.2020
Professional Nanny
Anthony & Michelle Marzorati- Healthcare Tech Mgmt
06.2018 - 04.2020
Professional Nanny
Dr. Jennifer Folz-Smith (Psychiatrist)
08.2017 - 08.2019
Professional Nanny
Dr. Brandon Tana Dreier (Dentist)
08.2017 - 05.2019
Professional Nanny
Dr. Farhad Farokhi (Cardiothoracic Surgeon)
07.2017 - 05.2020
Assistant Salon Manager
Body Bronze
03.2014 - 07.2020
Associate of Arts - Business, Marketing
Rock Valley College
Associate of Arts - Early Childhood Education
Austin Community College
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