Jenica Burton
Pooler,GA
Summary
Reliable employee demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Management Team Member
CVS/Pharmacy
Richmond Hill, GA
06.2009 - Current
- Maintained schedule of class assignments to meet deadlines.
- Trained employees on additional job positions to maintain coverage of roles.
- Conducted department walk throughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Collaborated with company departments to guarantee cohesive branding and strategic product placement.
- Built relationships with external vendors and clients while representing the company in a positive light.
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
- Directed and supervised staff performance.
- Counted and balanced registers.
- Processed credit card payments and counted back change and currency with 100% accuracy rate.
- Managed 2 employees.
- Motivated employees to perform at their highest level by recognizing achievements.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Monitored staff performance and addressed issues.
- Held regular meetings with management personnel to discuss operational objectives and performance metrics.
- Coached staff on strategies to enhance performance and improve customer relations.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Researched out-of-stock items to find additional inventory in other store locations.
- Entered time and attendance logs in preparation for payroll.
- Encouraged employee engagement through activities such as team building exercises or brainstorming sessions.
- Provided support to employees facing challenges in their roles.
- Used Point of Sale register system to complete transactions.
- Compiled reports summarizing key findings from research initiatives undertaken by the team.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Mentored new hires throughout onboarding process and provided ongoing coaching as needed.
- Analyzed data to identify areas for improvement within the team's workflow processes.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained, managed and motivated employees to promote professional skill development.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Mentored newly hired staff in upselling techniques to improve sales.
- Delegated work to staff, setting priorities and goals.
- Reviewed work products regularly for accuracy, quality assurance, completeness.
- Ensured compliance with company policies and procedures across the team.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Managed daily operations, client relations and IT.
- Completed day-to-day duties accurately and efficiently.
- Planned and completed group projects, working smoothly with others.
- Maintained updated knowledge through continuing education and advanced training.
- Leveraged windows software skills to input and compile data gathered from various sources.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated with others to discuss new opportunities.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Answered calls during shift to assist with customer questions and concerns.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Associate of Arts - Business Administration and Managerial Science
Cuesta College
San Luis Obispo, CA05-1987
Skills
- Organizational Development
- Staff Training and Development
- Time Management
- Operations Management
Timeline
Management Team Member
CVS/Pharmacy
06.2009 - Current
Associate of Arts - Business Administration and Managerial Science
Cuesta College