Jenica Hunt
Memphis,TN
Summary
Dynamic Human Resources Director with a strong record of aligning people strategy with business objectives across diverse industries. With deep expertise in talent management, compliance, workforce planning, and organizational effectiveness, I excel at building high-performance teams and enhancing the employee experience. As I transition my career to Orlando, Florida, I bring a strategic perspective shaped by overseeing multi-state HR functions, driving operational efficiency, and leading transformational HR initiatives. Known for my ability to influence at all levels, strengthen culture, and guide organizations through growth and change, I am dedicated to creating scalable, people-first HR frameworks that deliver measurable results.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Human Resources Director
Vital Records Control (VRC)
United States
11.2024 - Current
- Lead corporate HR operations for a 2,000+ employee, 180-facility organization, supporting multi-state HR strategy, talent acquisition, and compliance.
- Oversee national full-cycle recruitment for all corporate, field, and leadership roles; manage staffing vendors and negotiate contracts to meet company-wide hiring needs.
- Produce weekly workforce, turnover, and recruiting analytics reports for the C-suite and senior leadership; provide insights to guide strategic decision-making.
- Direct employee relations, investigations, corrective actions, coaching, and performance management across multiple states.
- Ensure compliance with federal/state regulations, including FMLA, ADA, EEOC, FLSA, I-9/E-Verify, CHNV, and TPS.
- Manage HRIS operations using Paylocity, including onboarding workflows, dashboards, reporting, and data integrity.
- Lead training and development initiatives, including leadership training, compliance education, and onboarding programs.
- Administer benefits, open enrollment, unemployment, garnishments, and HR-related payroll processes.
- Partner with HRBPs and regional leadership to align HR practices, enhance employee engagement, and improve operational efficiency across 200+ markets.
Human Resources Manager
Kuehne+Nagel
United States
03.2022 - 11.2024
- Oversaw multi-site, multi-state HR operations, providing strategic support to leadership across recruitment, employee relations, compliance, and performance management.
- Delivered guidance to managers on hiring, corrective actions, investigations, and policy interpretation to ensure fair and consistent HR practices.
- Conducted employee relations investigations, resolved complaints, and reinforced grievance procedures to maintain a productive and compliant work environment.
- Designed and facilitated training programs addressing skills gaps, safety, language training, leadership development, and regulatory requirements.
- Managed performance appraisal systems and implemented progressive discipline processes to drive high performance.
- Ensured compliance with federal and state labor laws, including mandatory postings, safety standards, and internal policies.
- Handled payroll support, timecards, attendance reporting, bonus administration, benefits assistance, and unemployment claims, including representation during hearings.
- Served as subject matter expert on selection procedures and supported recruitment strategies to attract high-quality talent.
- Revised HR policies and maintained the company handbook; developed consistent procedures supporting organizational growth and operational excellence.
People & Culture Manager
IKEA Group
Cordova, Tennessee
09.2019 - 01.2022
- Led all HR and People & Culture operations for a 500-employee location, serving as a key member of the local leadership team and the HR Regional South leadership team.
- Directed employee relations, disciplinary actions, investigations, and grievance resolution to ensure fair, compliant practices.
- Developed strategies to retain top talent, strengthened employee engagement, and improved organizational culture through coaching, recognition, and continuous feedback.
- Designed and delivered employee orientation, onboarding, and training programs to support growth and performance.
- Presented workforce insights, retention trends, and organizational structure improvements to corporate executives.
- Managed compensation reviews, wage analysis, and job evaluations to enhance pay structure and reduce turnover.
- Oversaw workplace safety compliance, HR reporting, and adherence to collective bargaining and employment standards.
- Drove major business results by supporting operational goals—including contributing to +126% sales growth and leading workforce planning during significant store reforecasting.
- Implemented new business units (including Nashville and Arkansas pick-up locations), improving workflow productivity by 16% through organizational design and change management.
Human Resources Manager
DHL Supply Chain
Memphis, Tennessee
03.2018 - 04.2019
- Oversaw HR support for a large 24-hour, multi-shift distribution facility with 1,625 associates, partnering with leadership to drive workforce strategy and operational performance.
- Conducted employee relations investigations, resolved complaints, and advised management on corrective actions, disciplinary decisions, and terminations.
- Ensured full compliance with internal and external labor standards, including OSHA safety requirements; served as OSHA safety coordinator (OSHA 30 certified).
- Managed benefits administration, leave coordination, policy enforcement, and maintenance of employee files, payroll records, and company handbook.
- Developed and delivered HR and management training on interviewing, hiring, performance reviews, safety, bias, and harassment prevention.
- Partnered with NIKE’s 3PL operations to align HR initiatives with business goals, including staffing forecasts, succession planning, and peak labor planning.
- Led weekly status meetings with leadership to review workforce strategy, KPIs, and operational results.
- Oversaw temporary staffing agencies onsite, managed recruitment pipelines, analyzed hiring metrics, and shared recommendations with stakeholders.
- Strengthened communication between HR and operational managers to support retention, culture, and productivity improvements.
Sr. Talent Acquisition Specialist
Helen Of Troy
Southaven & Olive Branch
01.2016 - 03.2018
- Strategic Human Resources Leader with extensive experience supporting multi-state, multi-site operations and corporate functions across high-volume, fast-paced environments.
- Skilled in partnering closely with hiring managers to coordinate interviews, selection decisions, offer approvals, and seamless onboarding processes.
- Expert in leading employee relations investigations, including internal complaints and EEOC matters, with a proven track record of recommending corrective actions that mitigate risk and support organizational integrity.
- Demonstrated success ensuring full compliance with federal, state, and internal labor standards while maintaining accurate policies, procedures, and employee documentation.
- Highly experienced in HR operations, including oversight of payroll coordination, timecards, attendance, benefits administration, claims resolution, and leave management.
- Adept at managing disability benefits, vendor relationships, and cross-functional communication with supervisors and leadership.
- Recognized as a dedicated OSHA safety coordinator, supporting workplace safety and regulatory adherence.
- Strong background in developing and facilitating new-hire orientations, leadership training, and HR programs focused on interviewing, performance management, corrective action, safety, bias prevention, and harassment.
- Skilled at managing high-volume staffing needs by partnering with temporary agencies and supporting managers with employee relations, performance issues, and workforce planning.
Staffing Supervisor
Employbridge
Olive Branch, Mississippi
08.2008 - 01.2016
- Provides technical support in recruitment and placement activities, which includes developing vacancy announcement and applying qualification standards and ranking procedures for a wide variety of clerical positions for external or internal recruitment actions.
- Reviews personnel requests to determine the nature of staffing action and source of candidates.
- Enters personnel action data into the work tracking system.
- Maintains systems for and determines if placement priorities are appropriate in filling vacant position and takes appropriate action.
- For noncompetitive actions, determines that the target position is appropriate, that qualifications are met, the effective date, and appropriate supporting documentation and action codes.
- Writes recurring vacancy announcements for clerical positions for predetermined areas of consideration.
- Writes announcements by abstracting a duties statement from the job description and the minimum years of general and specialized experience required to qualify from the qualification standard.
- Assures that proper remarks are included in the announcement.
- Rates applications for external or internal placement or promotion to positions covered by qualifications standards in a wide variety of clerical occupations.
- Determines appointment eligibility and that minimum qualification are met.
- Evaluates application for job-related criteria and assigns point values for experience, training, and performance in relation to required job skills, knowledge, and abilities according to local merit promotion plans or external recruitment plans.
Medical Records Technician West Point
Keller Army Community Hospital
West Point, New York
08.2011 - 06.2013
- Served as a Medical Records Technician within the Patient Administration Division (PAD), overseeing patient admissions, accountability, and disposition processes for Keller Army Community Hospital.
- Processed patient admissions by conducting interviews, reviewing medical documentation, and verifying eligibility through the Defense Enrollment Eligibility Reporting System (DEERS).
- Prepared and maintained accurate admission and disposition records, patient data cards, and appropriate medical forms based on patient type, urgency, and treatment requirements.
- Managed pre-admissions for Mother Baby Ward and Ambulatory Care, ensured compliance with federal healthcare regulations, and compiled daily patient status data for reporting and recapitulation.
- Identified and reported potential third-party liability cases to the appropriate federal collection program.
- Provided training and onboarding to incoming enlisted personnel on PAD procedures, patient accountability policies, and admission/disposition standards, including MASCAL (mass casualty) protocols.
- Oriented and trained Rotational Hospital Liaisons on patient registration procedures and PAD functions, ensuring seamless coordination across hospital departments.
- Delivered monthly briefings on Reception, Staging, Onward Movement, and Integration (RSOI) activities, while offering technical support to internal sections on patient registration and data accuracy.
Education
Bachelor of Business Administration - BBA -
Strayer University
01.2021
Human resources
Martinsburg College
01.2013
Associate's degree - undefined
Southwest Tennessee Community College
01.2010
Skills
- Legal Compliance
- Human Capital Management
- Recruiting
- Applicant Tracking Systems
- Employee Relations
- Interviews
- Onboarding
- Customer Service
- Temporary Placement
- Logistics
- Conflict Resolution
- Microsoft Office
- Microsoft Excel
- Employee Training
- Talent Management
- Performance Management
- Technical Recruiting
- Microsoft Word
- Time Management
- Personnel Management
- Business Process Improvement
- Team Leadership
- College Recruiting
- Human Resources Information Systems (HRIS)
- Microsoft PowerPoint
- Analytical Skills
- Human Resources
- Sourcing
- Staffing Services
- Temporary Staffing
- Internet Recruiting
- Talent Acquisition
- Team Building
- Training
- Leadership Development
- Leadership
- Management
- Hiring
- Coaching
- New Hire Orientations
- Strategic Planning
- Process Improvement
- PowerPoint
- Public Speaking
- Interviewing
- HR Policies
- Operations Management
- Organizational Development
- Microsoft Outlook
- Labor Relations
- HR analytics
- Compliance management
- Human resources administration
Websites
Affiliations
- Society of Human Resource Management
Certification
- Coaching And Developing Employees
- Human Resources Management
LANGUAGES
Native In English
Native In Tagalog
Timeline
Human Resources Director
Vital Records Control (VRC)
11.2024 - Current
Human Resources Manager
Kuehne+Nagel
03.2022 - 11.2024
People & Culture Manager
IKEA Group
09.2019 - 01.2022
Human Resources Manager
DHL Supply Chain
03.2018 - 04.2019
Sr. Talent Acquisition Specialist
Helen Of Troy
01.2016 - 03.2018
Medical Records Technician West Point
Keller Army Community Hospital
08.2011 - 06.2013
Staffing Supervisor
Employbridge
08.2008 - 01.2016
Human resources
Martinsburg College
Associate's degree - undefined
Southwest Tennessee Community College
Bachelor of Business Administration - BBA -
Strayer University