Jenica Norris
Kirkland,WA
Summary
Experienced business professional boasting more than a decade of advancing experience in project and program management, with a focus on seamlessly integrating multifaceted projects. Distinguished for exceptional communication skills and a reliable history of meeting project goals within tight deadlines. Demonstrates expertise in defining and controlling project scope and excels in leading diverse teams effectively. Possesses a deep interest in business management and enhancing accessibility, underpinned by a dedication to achieving operational excellence.
Overview
11
11
years of professional experience
Work History
Business Manager (Contract)
Microsoft (JeffreyM Consulting)
06.2023 - Current
- Directed cross-functional teams in the delivery of multiple business programs, ensuring adherence to scope, budget, and timelines, and achieved targeted program outcomes
- Designed and executed innovative program management practices to heighten operational efficiency and streamline project completion across the board
- Fostered strategic partnerships with internal and external stakeholders to crystallize program goals and deliverables, leading to enhanced alignment and success
- Led rigorous post-program evaluations to drive continuous process improvements, coupled with effective change management to ensure seamless organizational integration.
Business Program Manager (LTE)
Gates Ventures
09.2022 - 06.2023
- Orchestrated multidisciplinary teams to deliver key business programs, meeting stringent deliverables within allocated budgets and deadlines
- Innovated and instituted a suite of program management practices, streamlining operations and fortifying the consistency of project outcomes
- Partnered with senior stakeholders and external collaborators to delineate program goals and benchmarks, securing a unified approach to success
- Analyzed program performance post-delivery to identify and act upon improvement opportunities, while leading change management to assure smooth organizational assimilation.
Executive Business Administrator (FTE)
Microsoft
06.2021 - 09.2022
- Provided executive support to two General Managers by managing complex schedules, arranging international travel, and coordinating high-level business meetings and communications to facilitate seamless executive operations
- Delivered comprehensive organizational support, handling headcount logistics, streamlining onboarding/offboarding processes, updating organizational charts, and orchestrating team-building events, while maintaining strict adherence to Microsoft policies
- Oversaw and refined financial processes including budget tracking, purchase orders, and expense reporting, ensuring fiscal practices aligned with Microsoft's corporate guidelines
- Created and polished executive reports and presentations with Microsoft Office tools, ensuring the delivery of precise and high-caliber materials for senior management.
Executive Business Administrator (FTE)
Microsoft
10.2019 - 06.2021
- Managed a dynamic calendar, coordinated complex travel itineraries, and orchestrated key business rhythms for a Vice President leading Azure Engineering's team of 280+ employees, ensuring operational excellence
- Administered HR functions, from navigating headcount specifics to refining onboarding/offboarding, while upholding organizational infrastructure, fostering team morale, and guaranteeing compliance with Microsoft's corporate policies
- Optimized fiscal protocols, overseeing budgeting, purchase orders, and expense reporting processes, reinforcing strict adherence to Microsoft's financial regulations
- Initiated and directed strategic projects, contributing to the continuous improvement and modernization of team operations within the organization.
Business Administrator (FTE)
Microsoft
02.2018 - 10.2019
- Provided pivotal support to two Senior Directors and their teams, encompassing 200 employees and 200 vendors in the Worldwide Commercial Business unit, through meticulous management of executive schedules, travel coordination, and seamless facilitation of daily business operations and offsite events
- Played a key role in organizational projects, including spatial planning, annual procurement processes, and fostering community through monthly social events, while streamlining onboarding for both full-time employees and vendors
- Actively managed administrative tasks such as coordinating tours of the Redmond campus, overseeing the execution of Non-Disclosure Agreements, and maintaining updated organizational charts
- Spearheaded internal projects, driving innovation and process improvement within the team, demonstrating leadership and initiative in project management.
Business Administrator (Contract)
Microsoft (JeffreyM Consulting)
08.2016 - 02.2018
- Delivered multifaceted support to three Directors within the Real Estate and Facilities team, orchestrating complex scheduling, financial reconciliations, recruitment assistance, and comprehensive onboarding, while managing logistics for travel and high-profile corporate events
- Championed a variety of strategic projects, leading space optimization, annual operational reviews, and procurement processes, and nurtured team culture through regular social gatherings and informative campus tours
- Maintained the integrity and accessibility of team resources by managing SharePoint sites, distribution lists, and security group configurations, ensuring efficient information flow and collaboration
- Facilitated effective communication and planning across global teams, organizing team offsites and business strategy sessions to align efforts and foster organizational cohesion.
Client Engagement Specialist
Zillow Group
08.2015 - 08.2016
- Delivered multi-channel support to clients and real estate agents, leveraging platforms like Salesforce, WhatsApp, and various social media tools, ensuring prompt and effective resolution of inquiries and support needs
- Partnered with Zillow’s cross-functional teams to mentor real estate professionals, providing strategic advice to amplify their Zillow presence and enhance their market performance
- Orchestrated the creation of targeted advertising content and campaigns, collaborating with stakeholders to craft compelling marketing strategies that drive sales and brand engagement.
Legal Administrator II (Contract)
King County Department of Public Defense: ACA Division
04.2015 - 08.2015
- Facilitated case preparation for a team of attorneys by coordinating all necessary documentation and evidence for a variety of legal proceedings, ensuring flawless organization and accessibility
- Managed the creation and meticulous revision of key legal documents, including motions and subpoenas, and maintained their systematic filing both electronically and within the county’s legal repository
- Streamlined office operations by refining document management and data entry systems, enhancing space utilization, and improving client interaction protocols, significantly boosting overall efficiency and service quality.
Business Administrator
University of Washington Visitors Center
09.2013 - 04.2015
- Provide comprehensive support to the Executive Directors of Marketing and Business Management at the University of Washington, overseeing calendar management, travel logistics, financial administration, and event coordination to facilitate seamless executive functions
- Serve as the first point of contact at the Marketing and Visitors Center, offering informed responses to visitor inquiries about campus facilities, services, regional highlights, and educational opportunities.
Education
Master of Business Administration - Leadership Concentration -
University of Washington Bothell
06.2023
Project Management (PMP) -
University of Washington
06.2021
Bachelor of Arts in Law, Societies & Justice -
University of Washington
12.2014
Bachelor of Arts in Political Science -
University of Washington
12.2014
Skills
- Business Process Optimization
- Business Planning And Strategy
- Team Collaboration And Leadership
- Driving Continuous Improvement
- Market And Competitive Analysis
- Contract Management
Timeline
Business Manager (Contract)
Microsoft (JeffreyM Consulting)
06.2023 - Current
Business Program Manager (LTE)
Gates Ventures
09.2022 - 06.2023
Executive Business Administrator (FTE)
Microsoft
06.2021 - 09.2022
Executive Business Administrator (FTE)
Microsoft
10.2019 - 06.2021
Business Administrator (FTE)
Microsoft
02.2018 - 10.2019
Business Administrator (Contract)
Microsoft (JeffreyM Consulting)
08.2016 - 02.2018
Client Engagement Specialist
Zillow Group
08.2015 - 08.2016
Legal Administrator II (Contract)
King County Department of Public Defense: ACA Division
04.2015 - 08.2015
Business Administrator
University of Washington Visitors Center
09.2013 - 04.2015
Master of Business Administration - Leadership Concentration -
University of Washington Bothell
Project Management (PMP) -
University of Washington
Bachelor of Arts in Law, Societies & Justice -
University of Washington
Bachelor of Arts in Political Science -
University of Washington
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