Jenica Reyes Benitez
Mechanicsburg,PA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Pantry Lead
Messiah University
Mechanicsburg, PA
06.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Shift Leader
Santuccis
08.2023 - 06.2025
- Resolved customer inquiries and complaints, improving overall satisfaction ratings.
- Conducted performance evaluations, providing constructive feedback to team members.
- Implemented training programs that reduced onboarding time for new hires.
- Collaborated with management to develop strategies for operational improvements.
Janitorial Lead
Tracey’s Cleaning
Mechanicsburg, PA
10.2021 - 08.2023
- Supervised daily operations, ensuring adherence to quality and safety standards.
- Trained and mentored staff on best practices and operational procedures.
- Streamlined workflow processes to enhance team efficiency and productivity.
- Managed inventory levels, optimizing stock availability for peak service times.
- Increased productivity with thorough planning and coordination of tank cleaning activities.
Receptionist
Sun Motors Mercedes
Mechanicsburg, PA
02.2019 - 10.2021
- Managed front desk operations, ensuring seamless guest check-in and appointment scheduling.
- Facilitated communication between clients and service departments to enhance customer satisfaction.
- Maintained accurate records of customer interactions and service requests in CRM system.
- Developed and implemented efficient filing systems for improved document retrieval and organization.
Server
HOSS'S STEAK AND SEA
Carlisle, PA
01.2016 - 04.2019
- Effectively upheld company values of hospitality through friendly and fast service
- Demonstrated resolute teamwork while serving large parties in order to maintain efficiency
- Tenaciously promoted specials and upcharges in conformance with company policy
Server
FIRE MOUNTAIN
Mechanicsburg, PA
01.2014 - 01.2016
- Successfully delivered excellent service to all patrons
- Eagerly formed personal relationships and recognition of regular patrons in order to promote a welcoming environment
- Enthusiastically worked as a member of a team, utilizing effective communication
Accounts Payable
CUMBERLAND TRUCK
Mechanicsburg, PA
01.2012 - 01.2014
- Meticulously paid bills and posted invoices for customers
- Adequately maintained switchboards
- Effectively performed various administrative tasks such as sorting files, creating spreadsheets, and mailing bills
Waitress
PETRO RESTAURANT
Carlisle, PA
01.2010 - 01.2012
- Responsibly served large parties of patrons
- Notably cited for excellence in teamwork, flexibility, and reliability
- Enthusiastically worked in a fast-paced environment
Education
High School Diploma -
Cumberland Valley High School
Mechanicsburg, PA01.2003
Skills
- Managerial: Able to lead and communicate with others well
- Organizational: Proficient in tackling and organizing any administrative tasks with ease
- Friendly, positive attitude
- Customer service
- Time management
- Teamwork and collaboration
- Flexible and adaptable
- Attention to detail
- Dependable and responsible
- Multitasking
- Excellent communication
- Problem-solving
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Verbal communication
Certification
Serv safe certified
Timeline
Pantry Lead
Messiah University
06.2025 - Current
Shift Leader
Santuccis
08.2023 - 06.2025
Janitorial Lead
Tracey’s Cleaning
10.2021 - 08.2023
Receptionist
Sun Motors Mercedes
02.2019 - 10.2021
Server
HOSS'S STEAK AND SEA
01.2016 - 04.2019
Server
FIRE MOUNTAIN
01.2014 - 01.2016
Accounts Payable
CUMBERLAND TRUCK
01.2012 - 01.2014
Waitress
PETRO RESTAURANT
01.2010 - 01.2012
High School Diploma -
Cumberland Valley High School