Jenica Soraya Armenta
Laredo
Summary
Confident, highly-motivated and hardworking Insurance Broker/Agent with over 6 years of experience, possessing strong work ethic and deep knowledge of available insurance products. Customer-focused salesperson with team-oriented mindset and comprehensive consumer need assessment. Supportive listener with extraordinary customer empathy.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Insurance Broker/Agent
Self-employeed
05.2019 - Current
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Developed strong relationships with insurance carriers, allowing for more efficient claim resolution processes.
Notary Public
Self-employeed
05.2019 - Current
- Checked documents for accuracy and correct signing before notarizing.
- Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
- Checked documents and identifying credentials for all parties.
Senior Reprsentative/Agent
Primerica
05.2019 - 03.2020
- Modeled best practices for sales and customer service.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Accomplished multiple tasks within established timeframes.
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
Insurance Broker/Agent Representative
New York Life Insurance Co
05.2018 - 05.2019
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Generated referral business from satisfied customers who shared positive experiences with friends and colleagues.
Sales Floor Associate (Medicare)
Convergies
05.2017 - 11.2017
- Provided exceptional support to Medicare beneficiaries, guiding them through coverage options and plan details.
- Managed a high volume of inbound calls, adeptly navigating multiple systems while maintaining focus on customer needs.
- Maintained strong working knowledge of Medicare regulations, ensuring accurate information dissemination to clients.
- Assisted in enrollment processes for new beneficiaries, providing clear guidance through each step for seamless transitions into coverage plans.
- Supported department goals by consistently meeting or exceeding established metrics related to call quality, timeliness, and accuracy.
- Improved call center performance by consistently maintaining a high level of professionalism and productivity.
Registrar
South Texas Training Center
09.2015 - 09.2016
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Greeted every guest with personable approach and provided knowledgeable service.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Ensured accurate student records by diligently maintaining and updating information in the database.
- Verified paperwork accuracy and checked for completion prior to processing.
- Updated computer system with latest information to keep records current and accurate, for audit purposes.
Certified Medical Assistant
CCA
04.2012 - 11.2014
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted FNP, Dentist, and MD.
- Made sure all forms and supplies were always stocked and available.
- Organization of all files and reports for audits.
Certified Medical Assistant
Doctors Hospital Of Laredo
01.2011 - 04.2012
- Sanitized, restocked, and organized patient rooms and medical equipment.
- Directed patients to rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Documented vital signs and health history for patients hospital environments.
- Performed all duties as given by house supervisor.
Cashier
Lake Casa Blanca State Park
01.2008 - 06.2009
- Greeted customers entering park and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Organized paperwork and restocked as needed.
- Completed all duties assigned.
Sales Associate
Payless Shoe Source
05.2007 - 01.2008
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Associate
RadioShack
09.2006 - 05.2007
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Office Assistant
Pirates Mobile Service And Trailer Repair
06.2001 - 09.2006
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Maintained and updated office records, both digital and physical.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Prepared and edited tax documents with accuracy.
Education
Certificate (State) - Certified Medical Assistant
Kaplan College
Laredo, TX2011
No Degree - Accounting
Laredo Community College
Laredo, TX2009
No Degree - Basics
TAMIU
Laredo, TX2008
High School Diploma -
United South High School
Laredo, TX05.2007
Skills
- Proactive team player
- Sales Presentations
- Networking capabilities
- Driven
- Prospecting skills
- Customer Service
- Client Retention
- Policy Renewals
- Leads Prospecting
- Customer follow-up
- Licensed Insurance Agent
- Health insurance
- Records Maintenance
- File Organization
- Verbal Communication
- Document Management
- Data Entry
- Time Management
- Resourceful
- Prioritizing Work
- Documentation And Reporting
- Professional and mature
- Supply Restocking
- Mail handling
- Payment Processing
- Administrative Support
- Valid Driver's License
- Office Administration
- Invoice Processing
- Clerical Support
- Bookkeeping
- Quickbooks
Certification
- Licensed Insurance Agent
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Insurance Broker/Agent
Self-employeed
05.2019 - Current
Notary Public
Self-employeed
05.2019 - Current
Senior Reprsentative/Agent
Primerica
05.2019 - 03.2020
Insurance Broker/Agent Representative
New York Life Insurance Co
05.2018 - 05.2019
Sales Floor Associate (Medicare)
Convergies
05.2017 - 11.2017
Registrar
South Texas Training Center
09.2015 - 09.2016
Certified Medical Assistant
CCA
04.2012 - 11.2014
Certified Medical Assistant
Doctors Hospital Of Laredo
01.2011 - 04.2012
Cashier
Lake Casa Blanca State Park
01.2008 - 06.2009
Sales Associate
Payless Shoe Source
05.2007 - 01.2008
Sales Associate
RadioShack
09.2006 - 05.2007
Office Assistant
Pirates Mobile Service And Trailer Repair
06.2001 - 09.2006
Certificate (State) - Certified Medical Assistant
Kaplan College
No Degree - Accounting
Laredo Community College
No Degree - Basics
TAMIU
High School Diploma -
United South High School
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