Jenice Arevalo
Aubrey,TX
Summary
Ambitious Cyber Security Engineer with a strong background in computer networking and problem-solving. Passionate about mitigating digital risk, securing network architecture, and optimizing continuous monitoring processes.
Overview
2027
2027
years of professional experience
Work History
Technical Support Engineer
Check Point
Irving, Texas
2025 - Current
- Provide advanced technical support for enterprise customers using Check Point security solutions
- Troubleshoot and resolve VPN connectivity issues including tunnel establishment, encryption failures, and authentication problems
- Investigate firewall policy behavior, NAT translations, and traffic inspection issues impacting application connectivity
- Analyze packet captures, system logs, and diagnostic outputs to identify root cause of network and security incidents
- Support TCP/IP networking issues including latency, packet loss, routing failures, and DNS resolution problems
- Work within complex enterprise environments involving LAN/WAN, hybrid cloud connectivity, and SD-WAN deployments
- Collaborate with escalation engineers and cross-functional teams to resolve high-severity incidents within SLA requirements
- Develop deep operational knowledge of enterprise security architecture and network troubleshooting methodologies
Teacher
The Learning Experience
Aubrey, Texas
- Developed structured learning plans and monitored student progress
- Maintained consistent communication with parents regarding performance and development
Payroll Specialist
Addison| Service Experts
Dallas, Texas
- Managed full-cycle payroll processing including hours validation, deductions, and compliance reporting
- Ensured adherence to state and federal payroll regulations
- Supported payroll processing and financial disbursement functions
- Assisted with compliance and reporting tasks in a fast-paced environment
Credentialing | Administrative
NextStep Recruiting | Cornerstone Staffing |
Dallas, Texas
- Assisted clients with property leasing information and applications
- Verified medical licenses and credentials for compliance
- Managed benefits enrollment, eligibility, and administrative processes
- Supported credentialing and compliance documentation
Customer Service Representative
Copart
Dallas, Texas
- Maintained customer records and handled service inquiries
- Ensured data accuracy and compliance with privacy standards
Sales Representative
Staton Wholesale
Dallas, Texas
- Managed client relationships and sales tracking using CRM systems
- Supported account growth and customer engagement
Education
Tarleton State University
Stephenville, TXStephen F. Austin State University
Nacogdoches, TXWestern Governors University
Salt Lake City, UTSkills
- TCP/IP, OSI Model, DNS, DHCP
- LAN / WAN Architecture & Design Concepts
- Routing Protocols: OSPF, BGP (basic exposure)
- Network Security: Firewalls, NGFW (Next Generation Firewalls), NAT, Policy Control
- VPN Technologies: Site-to-Site & Remote Access
- Packet Analysis & Log Investigation : TCPDump, Wireshark
- Azure (basic exposure)
- Network Troubleshooting & Root Cause Analysis
- SD-WAN Concepts (basic exposure)
- Network Hardware (Switches, Routers, Firewalls)
- Network Virtualization & Infrastructure Concepts
Summary
Detail-oriented and technically driven Network Security Engineer specializing in enterprise technical support and infrastructure troubleshooting. Currently serving as a Technical Assistance Center (TAC) Engineer at Check Point Software Technologies, resolving complex network security and connectivity issues for enterprise-level clients. Possesses a strong foundation in TCP/IP networking, firewall administration, VPN architectures, and routing protocols. Recognized for structured problem-solving and an analytical approach to isolating high-impact technical incidents in mission-critical environments.
Timeline
Technical Support Engineer
Check Point
2025 - Current
Teacher
The Learning Experience
Payroll Specialist
Addison| Service Experts
Credentialing | Administrative
NextStep Recruiting | Cornerstone Staffing |
Customer Service Representative
Copart
Sales Representative
Staton Wholesale
Tarleton State University
Stephen F. Austin State University
Western Governors University