Jenice Hogan
Lakeside,Ca
Summary
Detail-oriented Court operations Clerk with over 5 years of experience providing dedicated clerical assistance. Offering strong skills in case file management, scheduling and assistance with courtroom proceedings. Organized to handle a high-intensity workload.
Overview
11
11
years of professional experience
Work History
Court Operations Clerk 2 - Accounting Division
San Diego Superior court
2021.09 - Current
- Preforming a wide variety of basic legal clerical tasks pertaining to the accounting department.
- Preparing, reviewing, and processing court documents and forms. Establishing and maintaining case files, utilizing automated case management tracking and filing systems, computing and collecting proper fines and fees, explaining procedural information, and providing courteous service to the general public and court staff.
- Guaranteed compliance with legal requirements by reviewing submitted documents for accuracy and completeness before accepting them for filing.
- Contributed to a positive work environment by maintaining open lines of communication with colleagues, fostering strong working relationships, and supporting team initiatives.
- Ensured timely resolution of cases by managing dockets and scheduling hearings in accordance with court policies and procedures.
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Maintained accurate, up-to-date records by diligently inputting case information into the court''s database system.
- Contributed to a professional court environment by addressing inquiries from the public, attorneys, and other stakeholders in a courteous manner.
- Aided in reducing case backlogs by assisting judges with research tasks on complex legal issues or procedural matters when necessary.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Maintained organized filing systems for court accounting records, ensuring easy access to crucial financial information when needed.
- Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Enhanced financial reporting accuracy by conducting thorough account reconciliations and resolving discrepancies promptly.
- Identified and resolved internal accounting variances, promoting data accuracy.
- Completed financial reports, providing insight into performance, operations, and cash flow.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Analyzed financial discrepancies and provided solutions for accurate financial records.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Presented audit findings to accounting manager after reviewing results and paperwork.
General Clerk III
Coastal Management Solutions
2019.03 - 2021.09
- Preparing and processing separation and retirement documents for service members while maintaining and tracking the record of the separation process.
- Preparing the service members Certificate of release document (DD214).
- Review and analyze service member documents to determine pay entitlements.
- Discuss and obtain data needed to complete the personnel actions.
- Advise service members about personnel actions, processes, and procedures.
- Manage the tracking and resolution of discrepancies.
- Ensure accuracy and review pay documents for validity, completeness and correct account data.
- Assist, plan, organize, and monitor personnel actions to ensure completion within designated time frames.
- Execute a full range of administrative responsibilities while providing and resolving concerns to Navy personnel utilizing computer systems such as Transaction Online Processing System (TOPS) Navy Standard Integrated Personnel System (NSIPS) and Master Military Pay Account (MMPA).
- Troubleshooting and resolving military pay discrepancies by reviewing Master Military Pay Account (MMPA) data management of files, manuals and documents.
- Auditing pay actions for accuracy and analyze pay accounts to identify incomplete or conflicting information using a financial management system, specifically, Master Military Pay Account (MMPA).
- Coordinate various functions associated with officer/enlisted administration and related pay functions.
- Utilize procedures and instructions for internal/external use and disseminate information cornering Pers/Pay matters serviced by PSD.
- Communicate and discuss pay-related resolutions with human resources professionals as well as explain pay related rules, regulations and procedures to service members.
- Supported team members with various administrative tasks, contributing to a well-functioning office environment.
- Improved data accuracy by diligently maintaining records and updating information in databases.
- Managed high volumes of incoming calls professionally, directing callers to appropriate personnel or departments.
- Typed letters, e-mails, memorandums and other documents and submitted work to originating staff member for review, changes and approval.
- Demonstrated excellent analytical skills by reviewing reports for discrepancies and providing recommendations for improvements to management.
- Ensured confidentiality of sensitive information by adhering to company policies regarding document handling procedures and data protection protocols.
Store Manager
Hickory Farms La Mesa
2018.10 - 2019.01
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
General Manager
Club Pilates Mission Valley
2017.02 - 2018.10
- Responsible for the essential functionality of the Pilates studio.
- Execute a full range of supervisory responsibilities by meeting sales goals by hiring, training, motivating, mentoring and providing feedback to sales staff.
- Complete store administration and ensure compliance with policies and procedures.
- Effectively maintain the Pilates schedule to ensure employees shifts and hours are being met to the studios standards.
- Maintained outstanding store condition and visual merchandising standards.
- Create reports on buying trends, customer needs, and profits.
- Propose innovative ideas to increase market share.
- Conduct personnel performance appraisals to assess training needs and build career paths.
- Effectively deal with all issues that arise from staff or customers such as; complaints and grievances.
- Conducting tours of the facility while establishing a relationship and targeting an individual’s wants and needs.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Maintained acceptable level of personal sales production
- Emphasize and enforce objectives of the club as a fitness and wellness provider
- Booked quality appointments to achieve monthly sales quota and Participate in special events (health fairs, grand openings, marathons, and community and hospital events) to promote the club
- Assumed responsibility for developing selling skills
- Develop business strategies to raise our customer's pool, expand store traffic and optimize profitability, Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
- Interviewed potential candidates to determine educational and occupational background, hobbies, abilities and interests
- Displayed a positive attitude and adapted leadership style to situations and people, evaluating possible outcome and using ethical decision-making skills to resolve problems
- Provided effective feedback to employees to improve his or her performance and achieve their potential.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Visual Merchandiser
Pandora, Parkway Plaza
2016.03 - 2016.10
- Worked with store managers to implement new displays, promotions and store layout changes.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
- Monitored and replenished display inventory and restructured according to available stock.
- Assisted with special event planning and execution, incorporating creative visual elements to enhance the overall atmosphere and support promotional objectives.
- Updated signage regularly to reflect current promotions or markdowns, improving clarity for customers seeking sale items within the store environment.
- Increased customer traffic through effective window displays that showcased new products and promotions.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Created engaging POP displays that effectively promoted high-margin items, increasing impulse purchases from customers.
- Supervised and trained team of merchandising associates, verifying accuracy and efficiency in work processes.
- Built properly lit and well-maintained displays, creating inviting atmosphere in stores.
- Developed innovative approaches to store layout to optimize customer flow and optimize sales potential.
- Researched current trends in visual merchandising to create modern and attractive displays.
Shop Manager
FOSSIL, Fashion Valley
2015.10 - 2016.04
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
- Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
- Optimized store layout for better customer flow and product visibility, ultimately enhancing the overall shopping experience.
- Collaborated with other managers within the company network for best practice sharing and continuous improvement efforts.
- Developed promotional campaigns to increase store foot traffic, ultimately boosting overall revenue.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
Shift Leader
Del Sol, Seaport Village
2013.09 - 2015.10
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Implemented procedural updates as needed based on company policy changes or industry developments.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
- Conducted performance reviews and provided staff with feedback and guidance.
- Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
- Analyzed sales figures and identified areas for improvement.
- Collected, arranged, and input information into database system.
- Devised and implemented processes and procedures to streamline operations.
Education
High School Diploma -
West Hills High School
Santee, CA06.2008
Skills
- Legal Terminology Knowledge
- Filing systems
- Data entry proficiency
- Work Prioritization
- Strong Organization
- Data Entry
- Payment Collection
- Account Management
- Records Maintenance
- Compliance Monitoring
- Account reconciliation processes
Additional Information
Active secret security clearance, Type 55 WPM
References
- Lanette Ortiz, Accounting specialist, San Diego Superior court (619)560-6968
- Zacarias Ramos, Separations Retirements Supervisor, Personnel Support Detachment NAS North Island, (619)545-7924
- Patricia Mitchellboyd, Auditor, Personnel Support Detachment NAS North Island, (619)708-4538
Timeline
Court Operations Clerk 2 - Accounting Division
San Diego Superior court
2021.09 - Current
General Clerk III
Coastal Management Solutions
2019.03 - 2021.09
Store Manager
Hickory Farms La Mesa
2018.10 - 2019.01
General Manager
Club Pilates Mission Valley
2017.02 - 2018.10
Visual Merchandiser
Pandora, Parkway Plaza
2016.03 - 2016.10
Shop Manager
FOSSIL, Fashion Valley
2015.10 - 2016.04
Shift Leader
Del Sol, Seaport Village
2013.09 - 2015.10
High School Diploma -
West Hills High School
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