Summary
Overview
Work History
Education
Skills
Additional Information
References
Timeline
Generic

Jenice Hogan

Santee,CA

Summary

Professional with comprehensive experience in administrative tasks, adept at maintaining organizational efficiency and supporting office operations. Strong focus on team collaboration to achieve results, with flexibility to adapt to changing needs. Reliable in managing multiple responsibilities, skilled in data entry, document management, and customer service. Known for effective communication, problem-solving, and maintaining high standards in all tasks.

Overview

9
9
years of professional experience

Work History

General Clerk III

Coastal Management Solutions
03.2019 - Current


  • Review and analyze service member documents to determine pay entitlements.
  • Discuss and obtain data needed to complete the personnel actions.
  • Advise service members about personnel actions, processes, and procedures.
  • Manage the tracking and resolution of discrepancies.
  • Ensure accuracy and review pay documents for validity, completeness and correct account data.
  • Assist, plan, organize, and monitor personnel actions to ensure completion within designated time frames.
  • Execute a full range of administrative responsibilities while providing and resolving concerns to Navy personnel utilizing computer systems such as Transaction Online Processing System (TOPS) Navy Standard Integrated Personnel System (NSIPS) and Master Military Pay Account (MMPA).
  • Troubleshooting and resolving military pay discrepancies by reviewing Master Military Pay Account (MMPA) data management of files, manuals and documents.
  • Auditing pay actions for accuracy and analyze pay accounts to identify incomplete or conflicting information using a financial management system, specifically, Master Military Pay Account (MMPA).
  • Coordinate various functions associated with officer/enlisted administration and related pay functions.
  • Utilize procedures and instructions for internal/external use and disseminate information cornering Pers/Pay matters serviced by PSD.
  • Communicate and discuss pay-related resolutions with human resources professionals as well as explain pay related rules, regulations and procedures to service members.
  • Supported team members with various administrative tasks, contributing to a well-functioning office environment.
  • Improved data accuracy by diligently maintaining records and updating information in databases.
  • Managed high volumes of incoming calls professionally, directing callers to appropriate personnel or departments.
  • Typed letters, e-mails, memorandums and other documents and submitted work to originating staff member for review, changes and approval.
  • Demonstrated excellent analytical skills by reviewing reports for discrepancies and providing recommendations for improvements to management.
  • Ensured confidentiality of sensitive information by adhering to company policies regarding document handling procedures and data protection protocols.

Court Operations Clerk 2 - Accounting Division

San Diego Superior court
09.2021 - 11.2024
  • Performing a wide variety of basic legal clerical tasks pertaining to the accounting department.
  • Preparing, reviewing, and processing court documents and forms. Establishing and maintaining case files, utilizing automated case management tracking and filing systems, computing and collecting proper fines and fees, explaining procedural information, and providing courteous service to the general public and court staff.
  • Guaranteed compliance with legal requirements by reviewing submitted documents for accuracy and completeness before accepting them for filing.
  • Contributed to a positive work environment by maintaining open lines of communication with colleagues, fostering strong working relationships, and supporting team initiatives.
  • Ensured timely resolution of cases by managing dockets and scheduling hearings in accordance with court policies and procedures.
  • Maintained court dockets and updated disposition of cases after court hearings and trials.
  • Maintained accurate, up-to-date records by diligently inputting case information into the court''s database system.
  • Contributed to a professional court environment by addressing inquiries from the public, attorneys, and other stakeholders in a courteous manner.
  • Aided in reducing case backlogs by assisting judges with research tasks on complex legal issues or procedural matters when necessary.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Maintained organized filing systems for court accounting records, ensuring easy access to crucial financial information when needed.
  • Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
  • Maintained accurate and complete documentation to facilitate accounting and filing functions.
  • Enhanced financial reporting accuracy by conducting thorough account reconciliations and resolving discrepancies promptly.
  • Identified and resolved internal accounting variances, promoting data accuracy.
  • Completed financial reports, providing insight into performance, operations, and cash flow.
  • Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
  • Analyzed financial discrepancies and provided solutions for accurate financial records.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Presented audit findings to accounting manager after reviewing results and paperwork.

General Manager

Club Pilates Mission Valley
02.2017 - 10.2018
  • Responsible for the essential functionality of the Pilates studio.
  • Execute a full range of supervisory responsibilities by meeting sales goals by hiring, training, motivating, mentoring and providing feedback to sales staff.
  • Complete store administration and ensure compliance with policies and procedures.
  • Effectively maintain the Pilates schedule to ensure employees shifts and hours are being met to the studios standards.
  • Maintained outstanding store condition and visual merchandising standards.
  • Create reports on buying trends, customer needs, and profits.
  • Propose innovative ideas to increase market share.
  • Conduct personnel performance appraisals to assess training needs and build career paths.
  • Effectively deal with all issues that arise from staff or customers such as; complaints and grievances.
  • Conducting tours of the facility while establishing a relationship and targeting an individual’s wants and needs.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Maintained acceptable level of personal sales production
  • Emphasize and enforce objectives of the club as a fitness and wellness provider
  • Booked quality appointments to achieve monthly sales quota and Participate in special events (health fairs, grand openings, marathons, and community and hospital events) to promote the club
  • Assumed responsibility for developing selling skills
  • Develop business strategies to raise our customer's pool, expand store traffic and optimize profitability, Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
  • Interviewed potential candidates to determine educational and occupational background, hobbies, abilities and interests
  • Displayed a positive attitude and adapted leadership style to situations and people, evaluating possible outcome and using ethical decision-making skills to resolve problems
  • Provided effective feedback to employees to improve his or her performance and achieve their potential.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Visual Merchandiser

Pandora
03.2016 - 10.2016
  • Worked with store managers to implement new displays, promotions and store layout changes.
  • Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Assisted with special event planning and execution, incorporating creative visual elements to enhance the overall atmosphere and support promotional objectives.
  • Updated signage regularly to reflect current promotions or markdowns, improving clarity for customers seeking sale items within the store environment.
  • Increased customer traffic through effective window displays that showcased new products and promotions.
  • Managed aesthetically pleasing displays to showcase company products and increase sales.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Created engaging POP displays that effectively promoted high-margin items, increasing impulse purchases from customers.
  • Supervised and trained team of merchandising associates, verifying accuracy and efficiency in work processes.
  • Built properly lit and well-maintained displays, creating inviting atmosphere in stores.
  • Developed innovative approaches to store layout to optimize customer flow and optimize sales potential.
  • Researched current trends in visual merchandising to create modern and attractive displays.

Education

Associate of Science - Anthropology

San Diego City College
San Diego, CA
06-2026

High School Diploma -

West Hills High School
06.2008

Skills

  • Strong Organization
  • Handling Confidential Materials
  • Payment Collection
  • Bill Payment and Recordkeeping
  • Financial records and reporting
  • Records Maintenance
  • Compliance Monitoring
  • Auditing procedures
  • Attention to Detail
  • Accuracy and Precision
  • Internal Controls
  • Data Reconciliation
  • Confidentiality handling

Additional Information

Active secret security clearance, Type 55 WPM

References

  • Lanette Ortiz, Accounting specialist, San Diego Superior court (619)560-6968
  • Zacarias Ramos, Separations Retirements Supervisor, Personnel Support Detachment NAS North Island, (619)545-7924
  • Patricia Mitchellboyd, Auditor, Personnel Support Detachment NAS North Island, (619)708-4538

Timeline

Court Operations Clerk 2 - Accounting Division

San Diego Superior court
09.2021 - 11.2024

General Clerk III

Coastal Management Solutions
03.2019 - Current

General Manager

Club Pilates Mission Valley
02.2017 - 10.2018

Visual Merchandiser

Pandora
03.2016 - 10.2016

Associate of Science - Anthropology

San Diego City College

High School Diploma -

West Hills High School

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